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Position Overview: We are seeking an experienced individual who has an understanding of the RBA Code of Conduct and responsible sourcing to join our dynamic membership team. The ideal candidate will have proven expertise in responsible sourcing, ESG compliance, and an understanding of the RBA Code of Conduct and its tools and services. This is a member-facing role that requires customer service experience along with the ability to manage multiple priorities in a fast-paced setting. Key responsibilities include working with RBA members in understanding the various tools and services of the association (worker voice, audits, risk assessments, member on-boarding, and help desk coordination). This position also involves product ownership of our Learning Management System (LMS) and proprietary Worker Voice platform, ensuring seamless adoption and engagement.

Primary Duties and Responsibilities:

Provide direct support to corporate members on issues related to RBA tools and services and overall new member onboarding, membership information, understanding the value and use of RBA tools and services, etc. (Please note: RBA has a team of specialized issues management experts for depth in each area, but a high-level knowledge is required to provide an initial response when necessary and how it relates to the use of RBA tools and services).
Learn and manage our suite of proprietary platforms offered as member benefits and provide support to members, ensuring adoption across global supply chains. This includes a broad range of topics, covered by approximately 15 platforms.
Serve as an expert and Product Owner for two key platforms: (1) Learning Management System (LMS) powered by 3rd-party Docebo platform, and (2) our proprietary Worker Voice platform.
Provide platform demos, training sessions, and onboarding for members, suppliers, and new member prospects.
Assist with new member prospect development, converting prospects into new members.
Ensure smooth member onboarding, enrollment processing, renewals, and troubleshooting for a positive member experience. This pertains to new member companies and new staff at existing member companies.
Act as deputy to the Vice President of Member Experience and provide direct assistance to the operations of the membership department.
Maintain a proactive approach to advancing tasks and resolving challenges efficiently.

Membership Experience Manager

Responsible Business Alliance recruitment