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We are seeking a proactive and service-oriented Fundraiser & Donor Engagement Assistant Manager to oversee daily donation-operational functions, donor & fundraiser services, and team management.

This role is responsible for ensuring the smooth execution of donation processing, donor support services, financial operational controls, and continuous process improvements.

Key Responsibilities

Operational Management & Oversight

Oversee day-to-day operations, to ensure accurate and timely processing of donations.
Ensure timely completion of month-end and year-end closing.
Ensure compliance with internal policies, procedures, and controls to maintain operational integrity.

Donor & Fundraiser Care

Ensure excellent service delivery for donors and fundraisers.
Resolve escalated donor and fundraiser inquiries professionally and promptly.
Gather donor, volunteer, and service feedback to identify trends and improvement opportunities.

Team Leadership & Development

Assist to lead and develop the operations team.
Assist to plan and manage team resources to ensure service operational efficiency.
Assist to monitor team performance through regular reviews & feedback.

Fundraiser & Donor Engagement Assistant Manager

Tzu Chi Foundation Malaysia recruitment