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The Volunteer Engagement Executive coordinates volunteer recruitment, deployment, engagement, and retention to support eldercare programmes. The role works closely with volunteers, community partners, and internal teams to ensure effective programme delivery, strengthen stakeholder relationships, and enhance volunteer participation. Through data tracking, reporting, and compliance with safety and organisational standards, the incumbent helps create positive volunteer experiences and meaningful impact for seniors.

Responsibilities:

Volunteer Engagement

Coordinate the end-to-end volunteer lifecycle, including sourcing, onboarding, deployment, and retention
Match volunteers’ skills, availability, and interests to appropriate eldercare programmes (e.g. befriending, escorting, outreach activities)
Facilitate volunteer briefings, training sessions, and engagement initiatives to support service quality
Monitor volunteer participation and engagement trends to improve volunteer experience and continuity

Event Support

Support planning and delivery of volunteer-supported eldercare programmes, including centre-based and community outreach activities
Coordinate volunteer deployment with internal teams to meet operational and client needs
Ensure smooth programme execution through effective scheduling, logistics coordination, and on-site support where required

Stakeholder & Community Engagement

Engage community partners (e.g. grassroots organisations, corporates, schools) to support volunteer initiatives for seniors
Maintain regular communication with partners and volunteers to sustain engagement and participation
Identify opportunities to support partnerships that enhance volunteer involvement in eldercare programmes

Data Management & Reporting

Maintain accurate volunteer records, attendance, and deployment data in organisational systems
Track and analyse volunteer participation and programme data to identify trends and areas for improvement
Prepare reports on volunteer utilisation, engagement levels, and programme outcomes

Governance, Safety & Compliance

Apply organisational policies and standard operating procedures in volunteer engagement
Ensure volunteers are briefed on safety, confidentiality, and safeguarding requirements when supporting elderly clients
Support risk management practices to ensure safe and appropriate volunteer involvement in programmes

Volunteer Engagement Executive

Cheng Hong Welfare Service Society recruitment