This job is for you if you are:

Client-focused, building strong customer relationships and earning clients' trust by actively understanding their needs, persistently resolving their issues, remaining adaptable and effective under pressure, and acting as an effective bridge between clients and the Empact team.
Product-driven, demonstrating strong product knowledge, passion for social tech solutions, and active engagement in market opportunities.
Resourceful and innovative in problem solving, able to devise creative and fit-for-purpose solutions, think outside the box, and resolve technical challenges fast while maintaining clear communication regarding status and resourcing.
An adept change manager for internal and external clients to ensure the smooth adoption of technology.
Experienced in managing complex projects involving multiple stakeholders, and able to work on several projects concurrently, prioritising effectively
Able to thrive in an action-oriented and agile environment
Comfortable with assuming responsibility for varied internal and external portfolio

Qualifications (Requirements)

8 years or more of total experience in IT/management consulting, digital transformation, system implementation, and/or tech project management. Prior exposure to the social service or non-profit sector in Singapore would be advantageous.
Knowledge of cloud platforms, CRM/ERP, donor management tools, workflow automation, low-code platforms, and practical workplace AI applications.
Strong analytical thinking, requirements gathering, and business process mapping skills.
Exceptional stakeholder management skills—the ability to translate complex technical jargon into accessible, actionable guidance for non-technical non-profit leaders.

Empact recruitment