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About the role

This is a generalist operations role sitting somewhere between an Executive Assistant and a COO. You will be the first hire to single-handedly shape our organisations operational processes. You will also be a founders’ second pair of hands, comfortable with a changing landscape of tasks, setting up a finance process, drafting and executing SOPs, chasing a teammate for their weekly update, or booking travels. The ideal person is happy to do whatever it takes to keep Healthy Futures running smoothly, and takes real ownership of the unglamorous work that makes everything else possible.

How you will make a difference

Building organisation systems — analysing organisational bottlenecks, identifying and integrating tools and systems to unclog
Financial management — supporting budgeting, invoicing, and financial admin across our US and country entities, and setting up dashboards and decision-relevant systems
HR and hiring — supporting recruitment processes, onboarding, and day-to-day people operations, productivity and project management coaching
Regulatory compliance — coordinating requirements from HQ (US) through to the UK, Angola, and the Philippines
Creating SOPs — building the systems and documentation that let the team run without reinventing the wheel each time
Chief of staff work — planning capacity, keeping the team safe and happy, following up with teammates on operational commitments (e.g. "prep the weekly meeting," "send your Friday update," "draft this decision doc") and making sure things don't fall through the cracks
Program support — maximize program staffs’ time by taking on tasks such as:
Arranging logistics for travel, events, and meetings
Doing ad-hoc research, e.g. internal tools, programmatic questions
Preparing team weekly meetings
Summarizing team communications
Taking and sharing meeting notes
Drafting newsletters, social media, and funder or partner updates

Operations Officer / Manager

Healthy Futures Global recruitment