Roles and tasks of the travel technician

Travel Technicians are multi-skilled professionals who assist customers with travel arrangements and problems that arise during travel. They are responsible for providing an exceptional customer experience and never miss an opportunity to help. Here are the main roles and tasks of a travel technician:

  • Research itineraries and fares for customers, using reservation systems for flights, hotels and car rentals.
  • Assist customers in booking their trips, providing information on places to visit, attractions to see, ticket prices and services to use.
  • Provide customer support, answering customer queries, attending information sessions and resolving complaints.
  • Establish relationships with travel service providers to obtain discounted fares and discounts.
  • Develop customer management tools to manage bookings and respond to customer requests.
  • Evaluate travel costs and bookings, using systems to calculate the total price and controlling the budget.
  • Helping customers resolve travel issues, including destination selection, flight delays and cancellations.
  • Assist with expense management, managing the budget and monitoring expenditure.
  • Evaluate travel processes and procedures and suggest improvements.
  • Write reports on market trends and industry developments.
  • Train and advise employees on travel procedures and protocol.
  • Participate in trade shows and events to promote travel products and services.

Salary and career development of a travel technician

The salary of a travel technician varies widely and depends on a number of factors, including geographical location, company size and level of experience. In general, travel technicians start their careers with an average gross annual salary of between €16,000 and €20,000. Here's an overview of average annual changes in gross salary depending on experience:

  • 0 to 2 years: between €16,000 and €20,000
  • 2 to 5 years: between €20,000 and €25,000
  • 5 to 10 years: between €26,000 and €30,000
  • 10 to 15 years: between €32,000 and €36,000
  • More than 15 years: between €37,000 and €45,000

A travel technician has many career development opportunities, including :

  • Travel agent
  • Rental specialist
  • Agency manager
  • Operations manager
  • Sales manager.

Advantages and disadvantages of Travel Technician


Ability to travel to a wide variety of locations.

The opportunity to deal directly with tourism service providers.

A wide variety of tasks to perform, knowledge to acquire and skills to develop.

An opportunity to work in a dynamic and stimulating environment.

An opportunity to help others organise their holidays.


A full-time work schedule that can be intense and require overtime.

Ongoing training required to maintain full knowledge of regulations and legislation.

Computer and communication skills are required.

Significant pressure to sell products and services and satisfy customers.

Great responsibility to ensure that travellers get the best price and service.

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