Roles and missions of the travel agency manager
A travel agency manager is responsible for the daily operations and management of the agency.
The main roles and missions of a travel agency manager are:
- Ensure the management and development of the agency: sales, accounting, marketing, performance development, recruitment and training of employees, implementation and monitoring of transformation plans.
- Manage reservations and preparations for trips to be organised: search for service providers, negotiation of rates, preparation of quotes and travel service contracts, follow-up of reservations and any changes, organization and administrative and technical follow-up of trips.
- Ensure follow-up and customer service: reception and management of calls and requests, support for customers in their choice and preparation of travel, management of complaints and claims.
- Animate the agency: development of partnerships with travel service providers, competitive and commercial intelligence, loyalty of customers and VIP customers, organization of events and seminars.
- Monitor performance indicators and cash flow indicators.
The travel agency manager is required to carry out his missions and activities in accordance with the legislation and rules in force in the tourism industry. He also ensures compliance with the agency's internal procedures and rules and the safety of clients.
Travel agency manager salary and career development
A travel agency manager ensures the management and development of the activity and relations with customers. He must also be able to organize and coordinate projects and bring them to fruition. The annual gross salary of a travel agency manager varies according to the person's experience. Here is a bulleted list of annual gross salary developments in France by years of experience: 0 to 2 years: between 30,000 and 40,000 euros 2 to 5 years: between 40,000 and 60,000 euros 5 to 10 years: between 60,000 and 80,000 euros 10 to 15 years: between 80,000 and 100,000 euros More than 15 years: more than 100,000 euros A travel agency manager can also consider a short or long term career development. Here is a list of 5 possible jobs with a view to the career development of a travel agency manager: travel agency manager travel consultant Travel organizer Tourism project manager Tourism product manager