Roles and missions of the Receptionist
The Receptionist is an essential member of any customer service. They are responsible for providing friendly and efficient customer service, ensuring positive customer experiences and providing appropriate customer support. The main roles and missions of a Receptionist are:
Welcome and greet guests upon arrival.
Manage customer requests and provide information about available services and products.
Answer incoming phone calls and transfer to the appropriate person.
Answer customer questions and provide information about the services offered.
Resolve customer complaints and concerns.
Manage customer bookings and payments, including invoices.
Manage the on-site customer registration process and provide information on arrival and departure policies.
Manage stationery and other office supplies.
Update customer information in the contact management system.
Maintain a professional and respectful environment.
A Receptionist is also required to maintain strict security standards and provide exceptional customer service. They must be effective communicators and have excellent knowledge of company policies and procedures. They must be able to solve problems quickly and handle confidential information with strict respect and confidentiality. Finally, a Receptionist must be able to work under pressure and manage several tasks at once.
Receptionist’s salary and career development
The salary of a Receptionist in France may vary depending on his experience and place of work. As this position is relatively in demand, salaries are generally competitive. Here is a list of annual gross salary changes in France for a receptionist based on his or her years of experience:
0 to 2 years: 18,000 to 20,000€
2 to 5 years: 20,000 to 23,000€
5 to 10 years: 23,000 to 27,000€
10 to 15 years: 28,000 to 33,000€
Over 15 years: 34,000 to 40,000€
A Receptionist may also consider evolving in his career by aspiring to other positions. Here is a list of 5 possible trades that are within his reach:
Reception Manager
Client Manager
Host
Communications Officer
Virtual Host(s)
