Floor clerk: trade, missions and salary

Roles and Missions of the Floor Clerk

A floor clerk is a hotel employee who performs duties in the hotel’s public areas. The Floor Clerk position is responsible for the reception and satisfaction of clients, and its mission is to ensure that all clients are satisfied with their stay and can live a pleasant and hassle-free experience. The main responsibilities and tasks of a floor clerk are:

Ensures exceptional customer service and customer satisfaction by responding to customer needs and helping them solve their problems.

Monitor and clean common areas such as hallways, elevators and stairs.

Provide maintenance and cleaning services such as boardroom rehabilitation and ballroom preparation.

Prepare and maintain guest bedrooms and bathrooms.

Ensure the safety of public areas and customers by identifying suspicious behaviours and reporting any security issues.

Answer all customer questions and provide useful information, advice and recommendations on local sights and restaurants.

Performs administrative tasks such as writing reports and filing documents.

Ensure that occupational health and safety standards are always met.

In short, a floor clerk must ensure that guests have a pleasant stay, offering professional and useful assistance. It thus helps to strengthen the hotel’s reputation and improve customer satisfaction.

Salary and career development of the floor clerk

A floor clerk’s salary is generally low and falls between the minimum wage and the SMAG. However, it is possible for a floor clerk to progress in his salary thanks to his experience. The annual changes in gross earnings in France according to the number of years of experience are as follows:

0 to 2 years: from 14.000€ to 17.000€

2 to 5 years: from 17.000€ to 21.000€

5 to 10 years: from €21,000 to €25,000

10 to 15 years: from €25,000 to €30,000

More than 15 years: from 30,000€ to 35,000€

In addition to salary increases, the floor clerk may also consider career development opportunities in other trades. Here are 5 possible trades:

Store manager

Logistics manager

Inventory manager

Department manager

Advantages and disadvantages of floor clerk

Advantages

Ability to work in a variety of types of environments, including department stores, retailers and hotels.

A wide variety of skills can be acquired, including inventory management, order processing and customer support.

Opportunity to specialize in a particular area, such as order processing, allowing for specialization and professional development.

Acquired skills can be transferred to other positions, allowing employees to move up the ranks.

On-the-job learning opportunities are offered to employees, allowing them to develop their skills.

Disadvantages

Hours of work may be irregular and include overtime.

The work can be very physical and involves risks of injury.

Employees may be under pressure to meet customer and supervisor expectations.

There may be conflicts between employees and customers.

Wages can be relatively low and work can be monotonous in the long run

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