Entrepreneurship in the territories: is it the right time?
Role Description
We are looking for a dynamic, experienced call center/consumer finance manager to lead a small team in Chreav, Siem Reap City, Siem Reap Province. The successful candidate will be native level in written and spoken in Khmer and fluent in written and spoken English. They will have experience leading a small team of young professionals in a call center or microfinance and will be able to transform data analytics into a database into real world scenarios and strategies.
Responsibilities
- Training and supervising customer service staff;
- Overseeing the effective management of the country-wide loan portfolio;
- Working with the international consumer finance team to ensure compliance to company policy and local regulation;
- Validating and processing new sales documentation and submitting KIVA loan applications;
- Effectively navigating our Customer Relationship Management (CRM) software to ensure all customers are processed effectively;
- Ensuring the accuracy of the data in our CRM software in order to reflect the reality of our operations;
- Identifying opportunities for connecting customers or collecting usage data by analyzing trends in the CRM;
- Continuously monitoring our global KPIs and make decisions to improve our performance month on month;
- Coordinating with the dispatch team to send products or provide services on time;
- Liaising with sales teams in order to fully onboard customers including ACE Connect, educating them about how to make payments and adopting the use of sustainable fuels;
- Participating in meetings with country management to set targets and align goals and strategies;
- Any other related tasks that may be required by management.
