Entrepreneurship in the territories: is it the right time?
Epic Communities is seeking a Property & Community Lead at PARC, Subang Jaya
Job Title: Property & Community Lead
Posted: April 2025
Location: PARC, Subang Jaya.
Start Date: Immediate.
Job HighlightsDynamic work environment close to nature.
Exposure to meet interesting people and learn multidisciplinary skills.
Opportunity to work on a pioneering project in Malaysia.
Create tangible, meaningful community impact
OverviewEpic Communities Sdn Bhd, based in Petaling Jaya, Selangor, Malaysia, is seeking talent with high attention to detail, property management experience and a heart for people, as a Property & Community Lead. Our products & services include design & build consultation, placemaking and property management. Our clientele ranges between GLCs, MNCs or international corporation to non-governmental organisations, to community associations and individuals. Projects span from developing off-grid, modular housing to development of community-centric hubs.
Job Description
The candidate will be reporting to Upper Management. The scope requires the candidate to manage the upkeep of a community park and its assets & facilities while actively engaging with community stakeholders to create a vibrant and participative community through and around the space. The candidate will oversee and manage a dedicated team.
Essential Job Functions
Performance Management and Reporting
- To work closely with Upper Management to achieve larger goals and objectives of the project.
- Lead and drive the achievement of project objectives and KPIs, including financial, sustainability, and community impact goals.
- To prepare and present relevant reports for management and the relevant clients.
Operations and Asset Maintenance
- Develop maintenance plans, providing systematic approach inclusive of setting Standard Operating Procedures (SOP) for day-to-day management of the spaces and operations. and oversee its successful implementation.
- Oversee the management and maintenance of daily operations, ensuring smooth functioning of the property, activities, tenant relations and asset maintenance.
- To manage, administer and supervise the appointed contractors and their staff and when required to take necessary action to ensure the performance and conduct of the contractors are satisfactory at all time.
- To advise Upper Management and the Client on any asset improvements to ensure the effective management and to continuously uplift the overall experience.
Financial Management & Control
- Prepare and manage annual budgets for property operations, including maintenance, tenant management, marketing, community engagement, and other operational expenses.
- Monitor financial performance by overseeing day-to-date financial operations, including the generation and distribution of transactional documents, income revenue, collections and expenditures.
- Ensure that all charges are aligned with agreed terms, and that payments are collected promptly and in accordance with financial policies.
Tenant Management, Rental & Bookings
- Build and maintain strong relationships with tenants to ensure mutual satisfaction, foster long-term tenancy, and encourage a sense of community within the space.
- To monitor and ensure compliance of all tenant’s covenants as stipulated in the tenancy agreement and house rules.
- To source and acquire new tenants, ensuring alignment with project objectives and long-term goals.
- Ensure positive customer service is delivered throughout all touchpoints, from incoming enquiries to management of bookings.
- To ensure that the space is suitable for events and activities to continually meet the project’s objectives and key goals
- Identify opportunities to maximise revenue from rentals and bookings, such as implementing pricing strategies, offering additional services or optimisation of spaces to increase revenue generation.
Community Engagement
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Assessing feedback received from from community members and visitors to form/adjust plans to meet the strategic objectives and KPIs of PARC.
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Build relationships with the neighbouring community of Subang Jaya. Including fostering an environment of goodwill.
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Assist Upper Management in sourcing, developing and growing partnerships with individuals and organisations that are aligned to project objectives.
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Team Leadership and ManagementManage the team responsible for day-to-day operations, including part time and full time employees.
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Organise team structure, identify recruitment needs and coordinate with HR on onboarding and scheduling of staffing.
Skills, Knowledge and Abilities
- Team leadership and management skills
- Strong organisation skills, ability to multitask, with attention to detail.
- Self disciplined and able to maintain a routine to consistently maintain high standards.
- Hospitality and customer service skills is a must. Loves people!
- Good communication and interpersonal skills with the ability to manage multiple stakeholder relationships
- Strong verbal and written communication skills in English and Bahasa Melayu. Chinese and Tamil will be an advantage.
- Able to work independently, well-organised and capable of meeting deadlines and proactively following-up.
