Flo Energy

We are on a mission to switch people and business to affordable, renewable energy. We want you to feel good about using energy the way you need to today.

Website
Unknown
Between 50 and 250 employees
Others

Flo Energy did not yet communicate its impact measurement.

This structure did not communicate to us the labels or certifications that it was able to obtain.

What You Will Be Doing

Act as the first point of contact for our valued customers, responding to their inquiries via phone, email, and social media with professionalism and empathy.
Resolve product or service problems by clarifying the customer's issue, determining the root cause, and identifying the best solution. Go above and beyond to ensure a positive customer experience.
Manage day-to-day business processes efficiently using Salesforce, ensuring accurate record-keeping and timely resolution of customer requests.
Liaise with SP Group/EMA on various account-related matters, including contestability applications, account closure, supply cut-off, novation, meter issues, LEI licenses renewal, etc.
Ensure accuracy by meticulously cross-checking and vetting sales agreements and related documents.
Focus on back-office and billing-related operations, ensuring smooth and efficient processes.
Follow through on customer issues, monitor trends, and identify opportunities to continuously improve the customer experience.
Inspire others to deliver excellent customer service and problem-solving through your positive attitude and collaborative approach.
Contribute to ad-hoc operations projects as needed, showcasing your versatility and ability to adapt to changing priorities

You Will Be a Good Candidate If You

Have existing knowledge of Salesforce to effectively utilize its features to manage customer interactions and data.
Have at least two years of experience in a customer-facing and operations role, demonstrating your ability to handle customer inquiries and manage processes, while ensuring accuracy and efficient daily operations.
Are Genuinely eager to assist customers and find satisfaction in resolving their problems.
Can communicate clearly and effectively, both verbally and in writing, ensuring that information is conveyed accurately and professionally.
Possess a keen eye for detail, maintaining accuracy and speed in your work while managing multiple tasks.
Are a strong team player with excellent interpersonal skills, capable of building positive relationships and contributing to a collaborative work environment.
Are a self-starter who thrives in a fast-paced environment and takes ownership of your responsibilities.
Are passionate about renewable energy and making a positive impact on the environment

Click here to apply

Flo Energy

We are on a mission to switch people and business to affordable, renewable energy. We want you to feel good about using energy the way you need to today.

Website
Unknown
Between 50 and 250 employees
Others

Flo Energy did not yet communicate its impact measurement.

This structure did not communicate to us the labels or certifications that it was able to obtain.

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