Entrepreneurship in the territories: is it the right time?
About The Position
The Customer Development Manager (West Lead) is responsible for leading and managing Customer Development Managers (CDMs) across the West Area, covering Banten, West Java, Central Java, and Sumatera. This role focuses on managing relationships with HoReCa (Hotels, Restaurants, Cafeterias, Catering) clients and operators, including SMEs, industries, and B2B entities that utilize Flora Food Group products. The primary focus is to drive customer engagement, achieve sales growth, and ensure excellent service delivery.
Key Responsibilities
- Leadership and Team Management:
- Directly manage, supervise, and support the Customer Development Managers (CDMs) in their daily and strategic activities.
- Conduct regular coaching sessions and provide feedback to enhance team performance and skills.
- Drive collaboration and teamwork across CDMs to deliver customer-focused results.
- Customer Engagement and Retention:
- Build and nurture strong relationships with HoReCa clients and operators in the West Area.
- Identify and secure new opportunities to onboard potential clients and grow existing accounts.
- Ensure customer satisfaction by addressing unique client needs and offering tailored solutions.
- Sales Planning and Strategy Execution:
- Develop and oversee sales plans that align with the company’s goals and targets for the region.
- Monitor sales performance and identify areas for improvement to achieve or exceed sales targets.
- Collaborate with the marketing team to create initiatives that promote product usage and brand loyalty.
- Market Analysis and Reporting:
- Analyze market trends, customer behavior, and competitor activities to inform sales strategies.
- Provide accurate sales forecasts and performance reports to senior management.
- Regularly update customer databases and identify potential growth opportunities.
- Field Support and Problem-Solving:
- Provide hands-on support to CDMs by visiting clients and resolving field challenges.
- Act as a point of escalation for issues requiring immediate solutions or internal collaboration.
- Offer strategic guidance to address customer complaints and disputes efficiently.
- Cross-Functional Collaboration:
- Work with internal teams, such as supply chain and marketing, to ensure timely delivery of products and services.
- Align CDM activities with overall business strategies and customer service goals.
