Receptionist - Singapore

Localisation Singapore, Singapore
No remote
Posted on 05-20-2024

German European School Singapore

GESS is an international not-for-profit school that believes in developing confident, forward-looking students by celebrating our values respect, openness and diversity.

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Currently, more than 1800 students are learning at GESS supported by more than 400 full time and part time academic and administrative staff members. In August 2018 GESS moved to Dairy Farm Road to a modern new school campus located at the edge of Singapore’s largest nature reserve.

Job Purpose

The Receptionist is responsible for providing administrative support to the School Services department, including but not limited to school routines and parent, teacher, and student support for current families.

Key Accountabilities:

General Customer Service & Administration:

·       Serve as the primary point of contact for parents and students.

·       Attend to parent and student requests and inquiries, redirecting them to the appropriate personnel when necessary.

·       Manage the main phone line, assist customers with queries, and direct them to the correct department.

·       Educate and assist parents in understanding school procedures and accessing relevant information.

·       Ensure customers have a positive experience with GESS.

·       Provide feedback to the department on improving parent and student experiences.

·       Manage complaints and escalate issues when necessary.

·       Support the School Services Manager with day-to-day tasks.

 

Reception Duties:

·       Professionally supervise the reception area.

·       Assist parents, students, and visitors.

·       Order taxis for visitors.

·       Supervise late student pick-ups.

 

Data & Systems Management:

·       Enter, validate, and maintain relevant student data in the student database.

·       Assist in checking for data integrity of student data.

·       Familiarity with school systems and databases.

 

Student Support Services:

·       Issue student enrolment confirmations for external authorities.

·       Handle documentation requests (references, reports, certificates).

·       Manage correspondence for existing students.

·       Process concession card applications for Singaporean citizens.

·       Issue Student ID and Parent ID Cards.

·       Distribute lunch vouchers to students.

·       Maintain a phone confiscation list.

·       Manage lost and found items.

 

Student Attendance:

·       Update absences in the Master Attendance system.

·       Process early dismissals and late arrivals.

·       Handle leave requests.

·       Generate daily attendance and absence reports.

·       Ensure all student absences are resolved.

·       Maintain up-to-date attendance records.

 

Knowledge and Experience:

·       Diploma in any discipline.

·       2-3 years of proven experience working in an office environment and customer service role.

·       Cultural understanding and experience working in an international organization with diverse stakeholders.

·       Experience working in a school environment is an advantage.

 

Technical and Soft Skills:

·       Excellent communication and interpersonal skills.

·       Calm and composed demeanor.

·       Strong problem-solving and multi-tasking abilities.

·       Skills in customer complaint handling and resolution.

·       Proficiency in Microsoft Office and CRM database systems.

·       Ability to quickly learn and understand school operations, standards, and work processes.

Keen to collaborate and share your specialist expertise, you will be a fitting ambassador for the school. You will communicate with confidence across diverse audiences and situations, using your expertise to build strong relationships across the GESS community.

 

Our School

The German European School Singapore (GESS) is a multi-lingual, not-for-profit, German international school in Singapore with a distinct European flavour. As an accredited ‘Excellent German School Abroad’, the German Section of GESS offers all major German school leaving certificates.

 

Our European Section offers tuition in English for students from grade 1 - 12 across all three IB programmes (the PYP, the MYP and the IB Diploma Programme) as an authorised IB World School.

 

Children aged 2 years onwards can enroll in our Preschool where children are following the PYP programme in German-speaking, English-speaking or bilingual groups. In addition to an outstanding academic education, GESS strives to teach students community values such as respect, openness and diversity.

 

To Apply

We offer an exciting working environment in an international and cooperative team. Your application should include a letter of application and your complete resume. Please indicate your reasons for applying for the position. 

 

Our Selection Process

At GESS we adhere to fair employment practices that consist of hiring practices that are fair, merit-based and non-discriminatory.

 

We are committed to providing a world class, safe, happy environment in which children and young people are able to thrive and learn. We are committed to safeguarding and child protection as we promote the welfare of all our pupils irrespective of race, ability, religion, gender or culture.

 

All post holders are subject to appropriate vetting procedures including satisfactory reference and background checks and the offer of employment will be subject to the completion of these. In addition, the visa entry requirements for Singapore are subject to certain requirements being met. This includes but is not limited to, mandatory diphtheria and measles vaccination requirements for children attending school in Singapore will need to be in place prior to arriving in Singapore in order for the criteria for a child Dependent Pass to be met and the visa granted. Further information on this will be shared at interview stage if applicable.

 

Please note, that only shortlisted candidates will be notified. 

Safeguarding Commitment

GESS is committed to our responsibilities for promoting and safeguarding the welfare of all children and young people. We actively recruit candidates who share our commitment to safeguarding and, therefore, apply robust and comprehensive recruitment and selection procedures. We expect all appointed staff to adhere to and ensure compliance with the relevant GESS Safeguarding Policy and Procedures. If the job holder identifies any instance that a child may be harmed or are at risk of harm (physically or emotionally) in any environment, they must report any concerns to the School’s Designated Safeguarding Lead or a member of the Safeguarding Team.

 

CPE registration number: S72SS0010G Registration period: 22 June, 2023 – 21 June, 2029