CAFE Digital Project Coordinator - Digital Financial Literacy (DFL) and Financial Inclusion

Partial remote possible
3 yrs of exp.
Posted on 07-09-2024

Good Return

Good Return is a not-for-profit working across the Asia Pacific region. We enable women and their families to access opportunity and build financial security.

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  • Website
  • Nonprofit organization
  • Between 15 and 50 persons
  • Education
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Good Return’s mission is to enable those living in poverty to achieve economic empowerment through responsible financial inclusion and capability development. We do this by engaging with partners across the Asia Pacific, where two-thirds of the world’s poor live. We help them deliver better financial services and economic opportunities to those living in poverty.

Our work focuses on promoting responsible inclusive finance, building financial capability & consumer empowerment, and providing access to credit through our micro lending platform and impact investment programming to support SMEs in the agricultural sector.

Good Return is the registered business name of World Education Australia, an Australian Aid accredited agency and member of the Australian Council for International Development (ACFID). We hold Australia Financial Services License granted by the Australian Securities and Investments Commission. Visit for more information.


We have been working in partnership with various Financial Service Providers across the Asia Pacific Region since 2010. Our current partners are located in Cambodia, Indonesia, PNG, Nepal, Philippines, Myanmar, Solomon Islands, Fiji, Tonga, and Australia.

Our partnerships are based on a shared mission to provide responsible and inclusive financial services to people living in poverty as well as build the financial capability of consumers.

Our microfinance partners are committed to improving their social performance management systems, which include implementing the seven client protection principles.

Please visit our website ( for further information on our partners.


Scope of position

The Project Coordinator will manage the implementation of the “Skilling at Scale” project. Within this project, they will drive initiatives to enhance Digital Finance Literacy and promote financial inclusion in the Philippines, Indonesia, Cambodia, and Thailand. This role involves planning, execution, and management of the project, designed to empower marginalised and excluded populations with the skills and confidence needed to effectively use digital tools and digital financial services (DFS). The successful candidate will work closely with partner agencies, financial institutions, and the Good Return internal team to develop and deploy digital financial literacy curriculum.


1. CAFE Digital Financial Literacy Initiative Project Management (60%)

  • Manage the implementation of the CAFE Digital project across the targeted countries.
  • Develop and manage project plans, timelines and budgets based on project outcome requirements.
  • Align activities with project outcomes and support the project team to manage and achieve project targets and work plan milestones.
  • Coordinate project staff and activities according to plan and budget, escalating issues to the CAFE Program Manager, as needed
  • Develop comprehensive reports based on donor requirements and coordinate inputs from key team members.
  • Monitor and evaluate project progress, ensuring milestones and objectives are met on time and within budget.


  1. Completion of project documentation.and timely and accurate reporting
  2. Achievement of project targets within the allocated budget.
  3. Support provided to the project team to achieve project targets.
  4. Systematic capturing and reporting of project monitoring data/insights with high accuracy and quality.

2. CAFE Digital Initiative Digital Curriculum Design and Pilot Coordination (30%)

  • Coordinate the internal team to ensure alignment and collaboration on project goals and initiatives.
  • Support the cross expertise team with finalising desk/market research reports and learning resource frameworks.
  • Identify relevant technology providers for digital DFL collaboration with the cross expertise team.
  • Work with technology providers, the design team, in-country staff to develop contextualised digital learning resources relevant for partners and countries.
  • Support the design and development of the CAFE Digital curriculum, resources, and learning materials, ensuring they are cost-effective and scalable.
  • Manage the pilot, developing implementation plans with support from in-country teams, and design partners workshop presentations, as required.
  • Finalise the development of digital and financial literacy training and facilitation guides with the design team.
  • Coordinate clear outreach and engagement activities with support from partners to ensure donor and country targets are met.
  • Support teams and partners to ensure local trainers and facilitators are able to deliver effective and impactful training sessions.


  1. Development and deployment of contextualised digital learning resources.
  2. Effective community outreach and engagement activities.
  3. Quality and effectiveness of partner workshop presentations.
  4. Feedback and impact of training sessions delivered by local trainers and facilitators.

3. Monitoring, Evaluation & Learning - CAFE Digital Project (10%)

  • Support the team and the Program Impact & Effectiveness Manager in implementing the CAFE Monitoring, Evaluation & Learning framework, coordinating testing as well as the data collection.
  • Contribute to the development of evaluation and review success stories, as required
  • Conduct regular monitoring project outcomes per country.
  • Provide insights and input on the design and iteration of different components of the CAFE digital initiative based on implementation, field testing, and monitoring results.
  • Promote and disseminate key lessons learned across the countries.


  1. Successful implementation of the MEL framework, aligned to donor metric requirements
  2. Completion of reports and success stories
  3. Effective promotion and dissemination of lessons learned

4. Other Duties as required




  • A commitment to Good Return’s vision of a world without poverty.
  • Strong project management skills, with a proven track record of successfully managing complex projects.
  • Knowledge of digital learning design, digital financial services and the challenges related to digital and financial literacy.
  • Strong organisational and problem-solving skills, with the ability to work independently and as part of a team.
  • Master’s degree in business, finance, education, or a related field (or equivalent technical experience).
  • 3-5 years of experience in digital financial education, e-learning platforms, etc.
  • Current knowledge of emerging issues in digital financial inclusion, financial education, and behavioral economics.
  • Ability to undertake regular international travel.
  • Confidence in using and adopting new technology (mobile apps, eLearning).
  • Passionate about financial inclusion and digital literacy.
  • Culturally sensitive and able to work effectively in diverse environments.
  • Highly motivated, proactive, and results-oriented.
  • Strong ethical standards and integrity.


  • Local language skills/willingness to learn

Additional information

To apply visit:

Please indicate how you heard about this position.

Enquiries can be directed via the Good Return website

Applications close: Please apply as soon as possible. Applications will be reviewed continually.

Location: Phnom Penh Regional Office or from home in South East Asia

Level of Effort: Full-time

Additional notes:

  • Good Return is an inclusive organisation. We strive to build a team that truly represents our diverse society and those of the Asia-Pacific communities we operate in. We actively encourage all applicants, regardless of gender, age, ethnicity, disability, and sexuality, to apply. If you require adjustments to the recruitment or interview process to accommodate your specific needs, let us know and we will try to provide them.
  • Good Return is a child-safe organisation. Our recruitment processes reflect our commitment to the protection of children from abuse; successful candidates will need to comply with our Child Protection Policy and undergo pre-employment checks.