Entrepreneurship in the territories: is it the right time?
We are looking for a high-performing Acquisition Associate to support the execution and continuous improvement of our customer acquisition engine. This role focuses on acquiring new MSME customers efficiently and at scale using Saripay’s existing acquisition tools — including app-based sign-ups, QR sign-ups, agent workflows, and partner-assisted referrals. The ideal candidate thrives in fast-moving environments, is hands-on with acquisition tools, and has the grit and ownership mindset to hit growth targets consistently.
About the Role
This role focuses on acquiring new MSME customers efficiently and at scale using Saripay’s existing acquisition tools.
Responsibilities
-
Customer Acquisition Execution
-
Drive daily onboarding targets by converting leads into verified and active users
-
Own the end-to-end onboarding experience from initial contact to KYC completion and app activation
-
Identify blockers in the customer journey and recommend improvements in tools or workflows
-
Acquisition Tools Ownership
-
Operate and troubleshoot acquisition tools (QR codes, app sign-ups, referral forms, onboarding flows)
-
Monitor tool effectiveness (e.g., conversion from scan to completed signup) and report insights
-
Collaborate with product or tech teams for feature requests, process optimizations, or bugs
-
Tracking & Reporting
-
Maintain real-time visibility on acquisition performance by updating dashboards or tracking sheets
-
Flag gaps or underperforming channels and suggest tactical fixes (e.g., follow-up strategy, partner push)
-
Run quick tests or A/B experiments to improve conversion per channel or tool
-
Cross-Team Coordination
-
Collaborate with GTM, Risk, and Field Ops for efficient customer handoff and onboarding
-
Coordinate with external partners (e.g., stores, agents, LGUs, POS partners) to maximize lead generation
-
Provide feedback to Acquisition Manager to improve customer acquisition playbooks
Key Success Metrics
- Number of customers onboarded per day/week
- KYC completion and app activation rates
- Acquisition tool usage and conversion rate
- Time-to-convert (lead to active user)
- Feedback loop from the field and partners
