Description of the mission

Job Description

The Operations Supervisor is responsible for overseeing the daily operations of the taxi service, ensuring efficient dispatch, driver performance, vehicle availability, and adherence to company policies and safety regulations. This role focuses on optimizing operational workflows, improving service quality, and supporting business objectives by leading a team of drivers and administrative staff.

Key Responsibilities

Daily Operations Management

Supervise dispatching of taxis to ensure timely and efficient customer service.
Monitor vehicle schedules, routes, and driver assignments to maximize fleet utilization.
Ensure compliance with traffic, safety, and company regulations.

Driver & Staff Supervision

Manage, coach, and evaluate drivers and operations staff performance.
Conduct regular driver meetings and training sessions to reinforce policies and improve service quality.
Address disciplinary issues, resolve conflicts, and maintain high morale among team members.
Fleet & Resource Coordination
Coordinate vehicle maintenance schedules and ensure all units are roadworthy.
Report breakdowns, incidents, and accidents promptly and recommend preventive measures.

Customer Service & Issue Resolution

Respond to customer complaints and resolve issues in a professional and timely manner.
Work with customer service team to improve rider satisfaction and service ratings.
Reporting & Process Improvement
Prepare daily, weekly, and monthly operational reports for management review.
Analyze operational data and suggest improvements to increase efficiency and reduce costs.
Support management in implementing new systems, policies, or technology solutions.

Profile

Qualifications

Bachelors degree in Business Administration, Transportation Management, or related field (preferred).
3+ years of experience in operations, transportation, or fleet management (taxi or ride-hailing industry experience is an advantage).
Strong leadership, team management, and problem-solving skills.
Excellent communication and interpersonal abilities.
Proficient in MS Office (Excel, Word, PowerPoint); experience with dispatch or fleet management software is a plus.
Knowledge of local traffic laws, safety standards, and transport compliance requirements.
Ability to work under pressure, handle multiple priorities, and make quick operational decisions.

Click here to apply

GSM - Xanh SM

Our mission is to create a sustainable, green, and convenient transportation solution that empowers communities towards a greener and smarter future.

Website
Company
> 2000 employees
Mobility

GSM - Xanh SM did not yet communicate its impact measurement.

This structure did not communicate to us the labels or certifications that it was able to obtain.

GSM - Xanh SM

Our mission is to create a sustainable, green, and convenient transportation solution that empowers communities towards a greener and smarter future.

Website
Company
> 2000 employees
Mobility

GSM - Xanh SM did not yet communicate its impact measurement.

This structure did not communicate to us the labels or certifications that it was able to obtain.

More than 100 training courses and programs

Train yourself on a wide range of key topics: CSR and sustainability in business, third places, collective intelligence, energy renovation, skills assessment and much more!

Featured articles

Discover all the resources to inspire and guide you in the world of positive impact. Testimonials, analyses, job descriptions and skills of tomorrow, everything you always wanted to know without daring to ask.

Tomorrow's society needs

Entrepreneurship in the territories: is it the right time?

Get Inspired

A job that makes sense... But what sense?

Skill Hacks

"Thinking the ecological and social transition in a systemic way" with Thomas Merzlic (T-Campus)

Skill Hacks

[Interview] Côme, co-founder of La Joist - training in energy renovation

Get Inspired

Hélène de Vestele (Edeni): "Ikigai is a useful tool for introspection"

Get Inspired

Am I legitimate to work in the impact sector?

The professional retraining guide

You no longer thrive in your work, and you plan to change profession to find more meaning in your professional life? Discover the resources to help you think about a retraining project and find your way.