Description of the mission

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in in advancing our commitment to environmental and social responsibility by driving data transparency across our Global operation, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What You’ll Do

Drive vendor engagement to collect essential primary, secondary, and tertiary packaging data, ensuring the organization meets rigorous compliance standards for the Canadian, US, EU, and Australia/NZ markets.
Spearhead the transition to compliant recyclability labeling by collaborating with suppliers to update packaging symbols in alignment with California SB343 and Canadian FPR regulatory requirements.
Bridge critical data gaps for global sustainability reporting (CSRD) by managing outreach to utilities vendors to secure comprehensive waste and energy usage information.
Enhance sourcing transparency and audit readiness by systematically collecting and validating seafood certifications from supply chain partners for Quarterly Business Reviews.

Profile

What You’ll Bring

Education: Bachelor’s Degree or equivalent.
Communication: Excellent written and spoken English with the ability to communicate requirements clearly to external partners.
Stakeholder Management: Proven ability to manage multiple stakeholders and maintain professional relationships with diverse vendor groups.
Project Management: Strong organizational skills with the ability to track multiple outreach campaigns and meet strict regulatory deadlines.
Attention to Detail: Possess a natural inclination toward identifying inconsistencies or anomalies, with the persistence to investigate and resolve discrepancies.
Regulatory Knowledge: Familiarity with sustainability reporting frameworks or regulations such as CSRD, EPR, or packaging recyclability standards.
Industry Experience: Prior experience in vendor outreach management or a contact center environment.
Passion for Impact: A demonstrated interest in corporate social responsibility and a desire to build a career in the sustainability sector.
Tools Knowledge: Experience with Google and Microsoft Office Suite (Intermediary Excel/Google sheets experience a plus)

Click here to apply

HelloConnect

HelloConnect was created to enhance and optimize the customer care experience based on valuable insights gained from years of success and learning.

Website
Unknown
> 2000 employees
Others

HelloConnect did not yet communicate its impact measurement.

This structure did not communicate to us the labels or certifications that it was able to obtain.

HelloConnect

HelloConnect was created to enhance and optimize the customer care experience based on valuable insights gained from years of success and learning.

Website
Unknown
> 2000 employees
Others

HelloConnect did not yet communicate its impact measurement.

This structure did not communicate to us the labels or certifications that it was able to obtain.

More than 100 training courses and programs

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