Entrepreneurship in the territories: is it the right time?
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International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian help for people affected by conflict and armed violence and to promote the laws that protect victims of war.
The Human Resources Information Systems (HRIS) Unit is responsible for providing, managing and efficiently maintaining the ICRC’s human resources software, enabling all staff to carry out HR activities and processes. The HRIS Unit brings human resources and information technology together.
Purpose
The End-User Functional Support provides first level of support on functional, procedural and some technical requests/concerns with the HR information system/application. S/he ensures that the information system/application data are accurate and processed in line with the internal rules when assisting the HR users and employees.
Relationships
Internally, interacts mainly with the HR Department
Accountabilities & Functional Responsibilities
Business Proximity Hotline Support
Request Management, Monitoring & Escalation
Process Documentation & Maintenance
Data Quality & Process Improvement
Business Relationship
Additional Duties
Selection Requirements
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