Jobs are sourced directly from employers. No recruiter involved. Apply through the employer's link to make sure your application reaches the right people. → Outreach and Empowerment Officer (Cambodian)

SCOPE OF WORK

Outreach & Empowerment Officers are Issara’s key points of contact for migrant workers, survivors of trafficking and forced labor, and counterpart civil society organizations that also support workers. Specific aspects of the scope of work of the O&E Officers include:

1. Strengthen worker voice and the power of workers, groups, and communities across the region.

Actively participate in the planning and implementation of on-the-ground and online activities engaging workers throughout Thailand, especially those who are in the supply chains of Issara’s strategic partners, expanding their ability to know their rights and make their voices and needs heard.
Actively monitor and analyze key metrics to plan activities based on effectiveness and impact.
Conduct in-person and online activities reaching out to Cambodian and other job seekers before coming to Thailand and/or other destination countries, providing them with useful information to mitigate first mile risks and hear their recruitment experiences.
Identify and maintain relationships with workers, worker groups, and labor rights civil society organizations working with migrant workers, in order to strengthen referral networks and support options for workers.
Through direct fieldwork, online outreach, and the work of collaborative civil society partners, develop and support worker mobilizers to scale up worker-led empowerment, education, and advocacy.
Support English-Khmer creation and develop outreach materials and other communications with Cambodian workers and job seekers.
Create social media content targeting Cambodian workers to raise awareness of their rights. The content should include short videos and written posts, among others, that are engaging, informative, and relevant to Cambodian migrant workers.

2. Respond to worker voice through Issara’s hotline, social media, and case work.

Handle Issara’s free migrant worker helpline, WhatsApp, Golden Dreams application, and other social media platforms that workers can reach out to seek information about labor rights, exchange experiences and consult about challenges that they face in the recruitment process and at work.
Record all information into Issara’s Inclusive Labor Monitoring (ILM) and CASCADE systems in a timely manner and at the professional standard required by Issara.
Serve as a case focal point for migrant workers, following Issara’s case management protocol and ensuring that effective worker safeguards are designed and maintained according to the risks they face.

3. Support remediation and response to worker voice through private sector partnership and action in global supply chains.

Interpret and analyze feedback from foreign migrant workers to inform the design of recommended remedies on the part of suppliers, recruitment agencies, and buyers.
Serve as an enumerator for Issara’s worker satisfaction surveys, recruitment fee surveys, and other field-based research and data collection, contributing to field reports and sharing key findings with stakeholders.
Stay in touch with Cambodian migrant workers throughout survey and remediation processes, ensuring that all are apprised on processes and responses relevant to their issues.
Maintain confidentiality about commercially-sensitive business information encountered in the field or elsewhere.
Assist and serve as a co-trainer and co-facilitator for the training of interpreters within businesses’ human resource departments and recruitment agencies.

4. Strengthen connections to civil society networks in Thailand and Cambodia.

Thailand, Cambodia, and other destination countries, and support multi- stakeholder events and workshops.
Regularly meet with and convene civil society counterparts on common issues and objectives, including partners receiving Issara sub-grants as well as non-grantee collaborators.
Ensure that information on labor recruitment practices reported by workers are efficiently shared and exchanged between teams and partners for timely follow-up and action.

Profile

REQUIRED SKILLS & EXPERTISE

We have a lean, dynamic, seasoned team that is committed to change, innovation, and impact. We are conscientious, hold a high standard of care for the people we serve, and understand that we have to be able to work effectively with partners spanning the largest multinational corporations to the smallest grassroots community-based organizations. Our work ecosystem is multicultural, respectful, and energetic, whether we are working on tasks in teams, or working alone from home.

The Outreach & Empowerment Officer should have:

University Degree in social work, psychology, social sciences, law, or other relevant field.
Minimum of 5 years’ professional work experience.
Demonstrated understanding of international and ethical standards in trafficking victim protection, and knowledge of how foreign migrant workers are recruited to work in Thailand.
Ability to handle complex/sensitive issues.
Flexibility and ability to function in a dynamic work environment, re-adjusting and re-prioritizing tasks when needed.
Strong interpersonal and communication skills, including sensitivity to and appreciation for diverse viewpoints and different communications styles in a multicultural environment.
Excellent data and analytical skills, with strong attention to detail.
Fluency required in English and Khmer, with excellent written and verbal communication skills.
Strong technical skills in designing effective communication materials and digital content, with proficiency in using design tools such as Canva.

Issara Institute

We believe we can transform the lives of millions of workers in global supply chains through worker voice, partnership, and innovation.

Website
Nonprofit organization
Between 15 and 50 persons
Social

Issara Institute did not yet communicate its impact measurement.

This structure did not communicate to us the labels or certifications that it was able to obtain.

Issara Institute

We believe we can transform the lives of millions of workers in global supply chains through worker voice, partnership, and innovation.

Website
Nonprofit organization
Between 15 and 50 persons
Social

Issara Institute did not yet communicate its impact measurement.

This structure did not communicate to us the labels or certifications that it was able to obtain.

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