Job Duties And Responsibilities
Pre-opening
- Perform stress test to the equipment, systems and processes. To provide feedback on any issues and gaps arising from the tests.
- Conduct familiarisation and onboarding trainings for the part-time team members.
- Support the team in the coordination of the deliveries and move-in of the furniture, fittings and equipment.
Attractions Operations
- Ensure smooth day-to-day operations of the attractions including queue and crowd management and ensuring attractions cleanliness and show quality.
- Ensure delivery of excellent guest experience, including management of guest feedback on-ground and closing service lapses.
- Ensure all attractions operate in accordance with safety regulations, quality standards and company policies
- Execute ideas to improve business growth, attraction enhancements, safety standards, guest experience and operational efficiency
- Assist in the training of part-time team members to maintain high levels of engagement, performance, safety and guest services, fostering a collaborative and performance-driven environment.
- Perform ticketing and cash handling procedures
- Assist full -scale event logistics venue set up and post event teardown
- Monitor guest areas to identify and promptly clear used plates, cups, cutlery, and other dining items during event days.
- Facilitate planned party activities and games
- Plan and conduct interactive storytelling sessions
- Other relevant duties as assigned
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