Responsibilities:
Strategic and planning Functional Core
- Review of customer quality complaints (includes complaint investigation, root cause analysis and identifying the CAPA).
- Ensure closure of complaint in defined timelines with implementation of CAPA.
- Review the implementation of CAPA for any non compliances to maintain the upkeep of the plant as per regulatory norms.
- Ensure sustainability of QMS (Deviations, Change control, OOS and Incident reporting) with QRM.
- Ensure timely batch release.
- Ensure regulatory compliance, availability of valid Licences and certificates at the plant.
- Ensure availability of customer specific certifications for the plant.
- Handle customer audit independently at the plant and provide support for the team in facing the audit.
- Provide support to the New Product development with QMS & QRM.
- Manage escalations from Plant QA/RA and QC areas and take it to conclusion.
- Responding on Time to relevant stakeholders.
- Identify various Cost Optimization opportunities within the department and provide direction to the team on various Cost Optimization measures.
- Periodic customer visits jointly with the Plant Head for developing customer relations and gathering customer feedback.
- To establish customer complaint CAPA sustenance mechanism.
