Customer Experience Specialist - Pasig - myGwork - 24/08/2024

myGwork

The business community for LGBTQ+ professionals, graduates, inclusive employers and advocates for workplace equality.

Website
Unknown
< 15 persons
Others

myGwork did not yet communicate its impact measurement.

This structure did not communicate to us the labels or certifications that it was able to obtain.

About the Role

Grade Level (internal use): 10
Department: S&P Global Commodity Insights

The Impact

This is a high-profile role that bridges the gap between our leadership and clients. You'll play a crucial role in designing an exceptional customer experience, fostering a positive brand image, and strengthening customer relationships.

Responsibilities

Develop and implement customer experience initiatives to boost satisfaction and loyalty.
Analyze customer research and feedback to understand client needs, challenges, and preferences.
Collaborate with cross-functional teams on customer-centric initiatives and improvement projects.
Monitor and analyze customer feedback and activity data to identify trends and areas for CX improvement.
Develop and maintain customer journey maps to design and optimize the end-to-end customer experience.
Stay updated on industry trends, competitive landscape, and best practices in customer experience management.
Manage external vendors (optional).

What We're Looking For

Bachelor's degree in Business Management, Marketing, Experience Design, or a relevant field.
Proven experience in customer experience management or related roles.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Strong customer journey mapping, PowerPoint, and data visualization skills (samples required).
Ability to collaborate effectively with cross-functional teams.
Familiarity with agile and process improvement methodologies (a plus).

myGwork

The business community for LGBTQ+ professionals, graduates, inclusive employers and advocates for workplace equality.

Website
Unknown
< 15 persons
Others

myGwork did not yet communicate its impact measurement.

This structure did not communicate to us the labels or certifications that it was able to obtain.

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