Entrepreneurship in the territories: is it the right time?
At PT Insera Sena, the manufacturer behind Polygon Bikes, we produce over 1 million high-quality bicycles and e-bikes annually, promoting sustainable urban mobility across Indonesia and the world. By making eco-friendly transport accessible, we reduce CO₂ emissions, ease traffic congestion, and encourage healthier lifestyles — contributing directly to UN SDG 11 (Sustainable Cities) and SDG 13 (Climate Action).
We are looking for a passionate Remote Chat Manager to lead our customer support team and deliver exceptional real-time assistance to cyclists and partners globally. You’ll manage live chat operations on our e-commerce platforms and websites, ensuring every interaction reflects our commitment to quality, innovation, and sustainability.
Your key missions:
- Lead and train a team of chat agents
- Handle escalated customer inquiries with empathy and expertise
- Optimize chat workflows, response times, and customer satisfaction metrics
- Collaborate with sales, marketing, and product teams to promote sustainable cycling solutions
- Analyze chat data to improve user experience and drive conversions
What we offer:
- Competitive salary: $450–600 USD/month (depending on experience)
- Flexible working hours with partial remote options
- Health insurance and annual bonus
- Opportunity to work with a global brand passionate about the environment
- Professional growth in a dynamic, innovative manufacturing company
Join us in making cities greener, one bike at a time. Be part of a team that turns customer conversations into lasting impact!
