Senior Exec/Manager, Member Relations - Singapore

Long-term contract
Localisation Singapore
No remote
2 yrs of exp.
Posted on 08-30-2024

raiSE Singapore

The Singapore Centre for Social Enterprise, raiSE was set up to raise awareness on social entrepreneurship and raise support for social enterprises in Singapore.

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  • Between 15 and 50 persons
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Organisation: Social enterprises are businesses with a social mission. Established in 2015, the Singapore Centre for Social Enterprise (raiSE) is dedicated to increasing awareness and support for its social enterprise members at every stage from inception to expansion.

As a dynamic membership body, raiSE actively conducts activities to not only grow its community but also provide end-to-end support in helping its existing members grow and scale.

The Singapore Centre for Social Enterprise (raiSE) was launched in 2015 to provide end-to-end support to social enterprises and help them launch, grow and scale. Committed to the ongoing education and growth of its members, raiSE catalyzes positive change within the social entrepreneurship ecosystem.

This year, raiSE is looking to significantly grow our community of aspiring social entrepreneurs, as well as to provide greater value and a better experience for our SE members and ecosystem stakeholders. Hence, we are seeking a Member Relations Senior Exec/Manager to join our team to better understand the needs of our members and support them in their business growth and social impact journey,

Your Role as a Member Relations Senior Exec/Manager: As a Member Relations Senior Exec/Manager, you are the focal point for all raiSE member enquiries and concerns while working with the internal and external stakeholders to bring about needful funding, expertise, resources and network, thereby empowering them to scale their social enterprises to the next level.

Your Impactful Work:

  • Relationship Management & Resource Mobilisation: You will reach out to raiSE members proactively to understand their unique situations and forward plans; and propose relevant raiSE’s offerings as well as mobilise resources offered by the wider ecosystem players.
  • SE Community Activator: You will build a vibrant SE community with strategic networking sessions with relevant stakeholders, and curate shared learning sessions with documented insights.
  • Impact-first Grant Evaluation: You will be involved in impact-first funding evaluation and administration process by engaging with SE applicants, and provide end-to-end portfolio management to existing portfolio SEs.
  • Scale-up Development: You will take part in the raiSE scale-up advisory including developing funding programmes, e.g. accelerators, to support members in their scale-up journeys and assist them to measure their social impact effectively while achieving business sustainability.

Your Characteristics for Success:

  • Confidence: Exude confidence in your abilities to lead and inspire. Believe in your ability to make a meaningful impact on both our SE members and the broader social enterprise landscape.
  • Empathy and Customer Focus: Understanding the needs and concerns of members are essential. You should be empathetic towards the diverse experiences and challenges faced by social entrepreneurs, responsive, and focused on providing excellent customer service to ensure member satisfaction ratings are maintained/improved.
  • Networking Skills: Building and expanding the organization's network is often part of the role. Strong networking skills can open opportunities for partnerships, foster collaborations, and mobilise resources.
  • Proactive Approach: Anticipating members’ needs and addressing issues before they escalate, demonstrating a proactive approach. This will contribute to member satisfaction and help mitigate challenges.

Join the Movement: If you share the same vision as raiSE in empowering social enterprises to be more effective in achieving positive social changes through their businesses, then we want to hear from you. Send us your resume and a cover letter that speaks to your strengths, shares your journey and highlights your aspirations.

Come, be a part of a movement to empower business for good. Together, let's craft a legacy of impact!

Profile

Requirements:

  • Bachelor’s degree in any field, with a preference for candidates with a quantitative background (e.g., Business, Economics, etc.).
  • 2 years of working experience is required for a senior executive position, and about 5 years of working experience required for the managerial position
  • Previous experience in relationship management, business advisory, finance-related roles, customer success management, or social impact/sustainability sectors would be an advantage
  • Strong interpersonal and communication skills (both oral and written).
  • Proactive, self-motivated and able to work independently and interdependently in a team.
  • Familiarity and interest in enlarging the social enterprise ecosystem in Singapore would be an advantage.

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