Quality Analyst - Philippines

Localisation Philippines, Philippines
Energy
Partial remote possible
Posted on 05-21-2024

SunPower

We believe clean energy and storage should be accessible to everybody, designing all-in-one residential solutions backed by personal customer service and the industry's most comprehensive warranty.

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  • Between 50 and 250 employees
  • Energy
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Do you want to change the world? We do, too.

 

SunPower is changing the way our world is powered every day with a passionate and driven team in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.

SUMMARY OF ROLE

This position will be responsible for analyzing RMA cases from Salesforce or other assigned databases to ensure completeness of supplier-required information (e.g., product types, quantities, failure description, etc.) prior to communication and escalation to suppliers; work with Technical Support Engineering or other groups towards completion of case requirements. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Analyze RMA cases from Salesforce or other databases and perform categorization per defined stratification factors to ensure correctness and completeness of information. 
  • Track and report quality metrics via dashboards; summarize RMA cases and communicate periodic reports to suppliers. 
  • Track and report warranty claim approvals; resolve gaps in data, as necessary. 
  • Coordinate with process managers or technical support engineers to ensure that RMA cases are documented and managed per defined protocols. 
  • Check and investigate new or recurring customer issues on products and process in a timely manner. 
  • Collaborate with other internal teams to support continual improvement programs. 
  • Other duties that might be assigned, as necessary. 

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

  • B.S. degree in Engineering 
  • 2 to 5 years experience in quality data analysis or RMA case processing and validation. 
  • Knowledge of multiple manufacturing processes (semiconductor assembly, electro-mechanical assembly, wiring, etc.)
  • Basic understanding of  product drawings and specifications and correlating potential product failure modes to product design and manufacturing processes.   
  • Experienced in a highly-matrixed organization with intensive cross-functional interaction. 
  • Proficient in MS Office Applications (Word, Excel, PowerPoint, etc.); experience in high-volume data analytics and reporting by using Excel, Tableau,  Power BI or other tools. 
  • Results-driven and with good communication and presentation skills. 
  • Can work under minimal supervision.
  • Willing to work during North American shift 
  • Experience in process improvement programs or Kaizen initiatives. 
  • Proficient in customer portals, PLM, databases or ERP systems – Salesforce, Oracle, Arena, Sharepoint, etc.
  • Previous experience in technical support engineering or call center/outsource business process environment, preferred. 
  • Able to travel up to 25% domestically and internationally. 

#LI-Remote

OTHER PERTINENT INFORMATION

  • This is an FTE position.
  • Candidate must be willing to work in Binan Laguna
  • Candidate must be legally entitled to work and reside in the Philippines.
  • Candidate must be willing to render overtime as business requires (weekends, US/PH holidays)
  • Candidate must be flexible to work on a night shift schedule supporting North America region.
  • Candidate will be on flexible work arrangement (combination of onsite and remote work) (if applicable depending on the nature of the job)
  • Tool of Trade: Laptop/Desktop, Extended Monitor, Headset (as needed)

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Equal Employment Opportunity

The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/All Genders/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation

SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: [cliquez sur candidater pour accéder aux informations] Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

NOTICE TO ALL APPLICANTS AND EMPLOYEES

Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.