Entrepreneurship in the territories: is it the right time?
The core responsibility of this role is to provide administrative and operational support to ensure smooth delivery of training courses.
Job Responsibilities include but not limited to
Training Operations
• Plan and coordinate required resources and logistics to support training programmes and day-to-day operations, including but not limited to trainers, administrative documents, refreshments, courseware and certificates.
• Timely uploading and submission of trainee’s course result, training grants and tracking of
controlled documents in accordance with relevant authorities like SSG.
• Maintain training documentation records via TMS and other databases.
• Liaison with external program partners for administrative matters including application of PDU points
Learner Engagement
• Handle enquiries and communicating with learners to ensure smooth delivery of courses and learner’s satisfaction
• Assist with marketing and outreach programme, including events, seminars and career
roadshows aimed at elevating the reputation of the academy and boosting enrolment.
• Update training course details on website and other platforms.
• Support any other SEAS activities or events.
Quality Management
• Source, negotiate, monitor and feedback on the performance of outsourcing partners and
vendors, ensuring compliance to specifications and service standards.
• Maintain and track various items under the training quality management system
• Assist management with preparation for audits and other regulatory requirements by Accreditation Bodies.
Revenue Management
• Invoicing and credit note customers according to the standard operation lead times
• Monitoring and following up of invoices collection
• Posting of receipts in a timely manner
