Job Title: Multilingual Language – Mandarin
Work Setup: Onsite in Quezon City Work Schedule: Shifting/Night Shift Salary: 40,000 to 119,027.33 Sign-on Bonus: 20,000 + Incentives Availability: ASAP Heads: 20
Job Qualifications
- Open to candidates with or without BPO experience.
- Speak fluently and spontaneously in the Mandarin language.
- Use the language effectively in a professional environment.
- Understand complex and extended conversations, including implied meanings.
- Working knowledge of English is needed; training and client systems are in English.
- The primary language for customer interaction remains the languages specified in the table.
- Previous collections experience is highly preferred but not required.
- Understanding of the Order-to-Cash (O2C) process is highly preferred but not required.
- Candidate must be able to work in the Philippines and have a valid working VISA.
- Also accepts Temporary Resident Visa for non-Filipino applicants.
- Eligible to work in the Philippines and available to start ASAP.
Language Skills
- Fluent in Mandarin.
Responsibilities
- Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
- Provide customer support in English and Mandarin language.
- Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
- Resolve customer concerns efficiently while delivering a positive customer experience.
- Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
- Document customer interactions accurately using company systems and tools.
- Meet quality, productivity, attendance, and customer satisfaction goals.
- Build trust and customer loyalty through exceptional service and problem-solving.
- Perform other duties as assigned to support business and operational needs.
Benefits
- Company events
- Free parking
- Health insurance
- Life insurance
- Paid training
- Promotion to permanent employee
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