In This Role, Your Responsibilities Will Be:
The Operations Admin & Staff Roster Coordinator ensures smooth day-to-day operations by managing staff rostering, attendance, and administrative support for the operational team. This role plays a critical part in making sure the right people are in the right place at the right time, while keeping operations organised, compliant, and well-documented.
Staff Roster & Workforce Coordination
- Prepare, maintain, and update weekly and monthly staff rosters for the operational team.
- Prepare manpower allocation planning for peak days, public holidays, and events.
- Coordinate shift allocations, off-days, leave, and replacements to ensure adequate coverage.
- Monitor attendance, overtime, and shift changes, and flag discrepancies or shortages.
- Work closely with Managers-on-Duty to adjust rosters based on operational needs, events, or visitor volume.
Coordination & Communication
- Act as the main coordination point between operations staff, supervisors, and management on scheduling matters
- Communicate roster updates, changes, and announcements clearly and timely to the team.
- Support cross-department coordination when staff are required for events, programs, or special projects.
- Always maintain confidentiality of staff information.
Operations Administration
- Prepare basic operational reports (e.g., manpower utilisation, overtime summary, absenteeism trends)
- Manage operational documentation such as SOP acknowledgements, staff notices, and internal communications.
- Coordinate internal documentation for school groups, tours, events, and special programs.
- Maintain calendar of park programs and ensure staffing alignment with Ops Supervisors
Incident & Compliance Documentation
- Maintain log of incident reports and ensure proper filing.
- Track expiry dates of operational licences, permits, or required documents.
- Ensure SOP updates are properly documented and distributed to ops team.
Vendor & Facilities Coordination (Admin Side)
- Coordinate scheduling with maintenance vendors (based on GE Manager direction)
- Track service records and basic documentation for equipment and facilities
- Assist in documentation for audits, inspections, or internal reviews.
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