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We are looking for a compassionate and motivated Admissions Counsellor, Executive (2 Years Contract) to join our Community Care team. You will be the first point of contact for new dialysis patients, guiding them through the application and admissions process, and ensuring they receive the right support from the very beginning. As part of the “Know Right Start Right” project, you will play a vital role in helping patients and families navigate subsidy schemes, welfare assistance, and orientation, while making a meaningful difference in their care journey. Your responsibilities are as follows:

Admissions & Patient Onboarding

Serve as the first contact point for Haemodialysis (HD) programme applicants.
Process new applications and conduct household Means Tests to determine subsidy eligibility.
Carry out admissions intake assessments to profile risks and needs, and make referrals for assistance.
Set up patient fee structures, welfare applications, and admissions intake details in the system.
Conduct new patient dialysis centre orientations and home visits to support a smooth start.

Stakeholder & Case Management

Act as the liaison for all restructured hospitals on HD applications.
Handle admissions and Social Work case handovers.
Respond to letters and emails from Members of Parliament (MPs) and other stakeholders.
Manage new patients with more complex or challenging needs, including referrals under the Know Right Start Right project.

Administrative & Departmental Support

Maintain accurate patient records and documentation.
Contribute to departmental KPIs by supporting reporting and compliance requirements.
Perform general administrative duties to support smooth operations.

Profile

Qualifications

A recognised degree in any discipline.

Experience

1–3 years of experience in the social service or healthcare sector, preferably in admissions, case management, or patient services.

Candidates without experience are welcome to apply.

Key Competencies

Strong knowledge of admissions processes, patient services, or case management (experience in healthcare/social service preferred).
Ability to conduct financial assessments (Means Test) and explain subsidy schemes clearly.
Proficient in Microsoft Office and patient record systems; comfortable with data entry and reporting.
Strong coordination and organisational skills to manage multiple cases and stakeholders.
Effective verbal and written communication skills, with confidence in engaging patients, families, and external partners.

The National Kidney Foundation Singapore

NKF strives to be an advocate and integrator for kidney health and holistic care for the community by the community.

Website
Nonprofit organization
Between 250 and 2000 employees
Others

The National Kidney Foundation Singapore did not yet communicate its impact measurement.

This structure did not communicate to us the labels or certifications that it was able to obtain.

The National Kidney Foundation Singapore

NKF strives to be an advocate and integrator for kidney health and holistic care for the community by the community.

Website
Nonprofit organization
Between 250 and 2000 employees
Others

The National Kidney Foundation Singapore did not yet communicate its impact measurement.

This structure did not communicate to us the labels or certifications that it was able to obtain.

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