Program Manager - Malaysia

Long-term contract
Localisation Malaysia
No remote
From 3 to 10 yrs of exp.
Posted on 01-17-2025

Tilting Futures

Our Immersive Learning Programs enhance students’ emotional and intellectual skills through collaboration with diverse communities and cultures worldwide.

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  • Website
  • Unknown
  • Between 15 and 50 persons
  • Others
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YOUR OPPORTUNITY FOR IMPACT

Lead in-person learning components of the program: design and facilitate a powerful learning experience by developing experiential learning activities in line with TAL’s curriculum.

  • Identify learning opportunities in Penang that support TAL’s learning outcomes.
  • Lead trainings, orientations, and learning and reflection activities with students.
  • Provide mentorship and coaching to students through their experience. Identify the learning moments of their experience and support their personal development.
  • Develop relationships with local leaders/communities that add value to students’ immersion in Penang.

Partnership management: as Tilting Futures’s lead on the ground, proactively develop relationships and maintain close contact and communication with local partners.

  • Establish weekly touch points with the local team to foster collaboration, provide support, and proactively address any challenges, ensuring smooth program planning and implementation.
  • Escalate administrative and/or operational issues to the Director of Global Programs that impact our relationship with the local partner or the sustainability of the program.
  • Proactively cultivate relationships with partners who can help us achieve our program goals in Malaysia.

Manage students’ program preparation: develop, implement and maintain systems to support students’ onboarding to the program.

  • Support students’ preparation for their time in Malaysia, through information sessions, written documentation, and responses to student and family inquiries.
  • Manage systems to track visas, travel plans, and other important information.
  • Identify and take action to correct students who are not on track to participate in the program.
  • Ensure local partners receive timely information to allocate students’ apprenticeships and housing.

Incident Management & Emergency Response: support students’ socio-emotional health and learning, and in coordination with the emergency provider program partner, support students in emergency response.

  • With support from the Global team, deliver training to students in risk mitigation, and health and safety protocols.
  • Manage health & safety incidents, coordinating with partners, team, and global staff in decision making, response and reporting.
  • Provide student emotional support during any hospitalization or other major incidents.
  • When on emergency duty, be available and remain within cell service at all times.
  • Working with the Global Programs Team, direct communication with students’ families at home during hospitalizations or other emergencies.

Team Management: build and lead a high-performing team passionately committed to empowering youth and driving impactful programs.

  • Hire, train, and retain a diverse, high-performing team.
  • Supervise and develop staff and contractors through 1:1s, coaching, feedback, and evaluation.
  • Foster a positive, Tilting Futures values-aligned team culture.
  • Guide the team to deliver high-quality, consistent program implementation.
  • Support ongoing professional development for all team members.
  • Manage TAL’s in-country budget.
Profile

WHO WILL THRIVE IN THIS ROLE

We are looking for more than just hard skills; we want teammates who will add value to our organizational culture by bringing these mindsets to their work:

  • Strategic Thinker: Understands the broader context to design meaningful experiential learning opportunities that integrate curriculum with local immersion.
  • Decisive Leader: Acts with confidence and agility to address program needs and make timely decisions on the ground.
  • Sound Judgment: Evaluates complex situations to form well-informed decisions that prioritize student well-being and program success.
  • Clear Communicator: Articulates ideas effectively through both spoken and written communication, ensuring alignment among global, local, and student stakeholders.
  • Team Player: Collaborates seamlessly with in-person and remote teams to achieve shared goals and deliver exceptional programming.
  • Mentor and Coach: Develops and supports team members to enhance their skills and performance through feedback and guidance.
  • Empathetic Connector: Builds trust and rapport by understanding and responding to the needs and emotions of students, partners, and team members.
  • Student-Centered: Prioritizes and proactively addresses the needs, safety, and well-being of students throughout their immersive experience.
  • Resourceful Problem-Solver: Identifies creative solutions to overcome challenges and optimize program delivery in a dynamic environment.
  • Self-Driven Professional: Demonstrates initiative and perseverance to ensure program excellence and sustained impact.

The following are required:

  • 5 years of experience facilitating outdoor education, experiential learning and/or youth development programs for youth ages 17-25.
  • Experience managing staff from different backgrounds.
  • Experience developing and delivering participatory training sessions and thematic seminars for different audiences e.g. youth, community stakeholders, non-profit organizations.
  • Experience cultivating and managing program partnerships.
  • Background in Education (serving youth aged 17-25), Cultural Anthropology, Social Work or International Development.
  • Legally able to live and work in Malaysia full time.
  • Familiarity with Malaysia’s social impact sector.
  • Spoken and written fluency in English.
  • All routine immunizations and vaccinations, including COVID-19, must be complete and up to date according to WHO guidelines.

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