Description of the mission

Job Summary:

Charge N Go is scaling, and we are looking for a hands-on Marketing & Customer Support Executive to support both our growth efforts and customer experience. This role is split approximately 70% Marketing (digital + traditional) and 30% Customer Support. You will help grow our brand presence, inbound interest, and campaign execution, while also supporting customer enquiries to ensure a smooth and professional customer experience. This role is ideal for an early-career marketer who enjoys execution, learning across functions, and taking real ownership in a growing operational business.

What you will do (high level):

• Support Charge N Go’s marketing initiatives across digital and offline channels to grow brand awareness and inbound interest.

• Create and publish marketing content including social media posts, short articles, basic landing-page copy, and simple short-form video briefs.

• Assist in planning and executing digital campaigns (organic and paid) with clear objectives and measurable outcomes.

• Manage day-to-day social media execution, posting cadence, and basic engagement monitoring.

• Support distribution of content beyond owned channels (communities, industry platforms, partnerships where relevant).

• Maintain basic tracking discipline (UTMs, campaign links, source tracking) and prepare simple performance summaries.

• Use AI tools (e.g. for drafting, ideation, repurposing, optimisation) to improve speed and efficiency while maintaining content quality.

• Coordinate with internal stakeholders to ensure marketing messages are accurate, professional, and aligned with business operations.

Customer Support Responsibilities (≈30%)

• Handle inbound customer enquiries via email, social media, or other assigned channels in a timely and professional manner.

• Provide clear, accurate, and polite responses to customer questions, issues, or basic complaints.

• Escalate technical or operational issues to relevant internal teams and follow up until resolution.

• Maintain basic records of customer interactions, issues, and recurring themes.

• Share customer feedback and common issues with the operations and marketing teams to improve communication and services.

• Support basic customer-facing updates (FAQs, announcements, service notices) when required.

Profile

Core Skills Required

• Hands-on content creation skills across basic digital formats (social posts, short articles, simple marketing copy).

• Strong English writing and communication skills: clear, concise, and professional.

• Basic understanding of digital marketing execution (social media, campaigns, content distribution).

• Comfort working with simple data, links, UTMs, and performance metrics.

• AI-enabled execution: ability to use AI tools to assist with drafting, ideation, and optimisation.

• Good communication and customer-handling skills with a service-oriented mindset.

• High ownership, reliability, and willingness to learn across marketing and customer support functions.

Experience

• 1–3 years of full-time corporate experience in marketing, digital marketing, communications, customer support, or related roles.

• Fresh graduates with strong internships, portfolios, or relevant hands-on experience may be considered.

Click here to apply

Time Charge N Go

We believe in a sustainable future. By designing, building and operating EV charging infrastructure, we're moving towards that future, one ChargePoint at a time.

Website
Unknown
Between 15 and 50 persons
Others

Time Charge N Go did not yet communicate its impact measurement.

This structure did not communicate to us the labels or certifications that it was able to obtain.

Time Charge N Go

We believe in a sustainable future. By designing, building and operating EV charging infrastructure, we're moving towards that future, one ChargePoint at a time.

Website
Unknown
Between 15 and 50 persons
Others

Time Charge N Go did not yet communicate its impact measurement.

This structure did not communicate to us the labels or certifications that it was able to obtain.

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