Entrepreneurship in the territories: is it the right time?
Job Summary:
Charge N Go is scaling, and we are looking for a hands-on Marketing & Customer Support Executive to support both our growth efforts and customer experience. This role is split approximately 70% Marketing (digital + traditional) and 30% Customer Support. You will help grow our brand presence, inbound interest, and campaign execution, while also supporting customer enquiries to ensure a smooth and professional customer experience. This role is ideal for an early-career marketer who enjoys execution, learning across functions, and taking real ownership in a growing operational business.
What you will do (high level):
• Support Charge N Go’s marketing initiatives across digital and offline channels to grow brand awareness and inbound interest.
• Create and publish marketing content including social media posts, short articles, basic landing-page copy, and simple short-form video briefs.
• Assist in planning and executing digital campaigns (organic and paid) with clear objectives and measurable outcomes.
• Manage day-to-day social media execution, posting cadence, and basic engagement monitoring.
• Support distribution of content beyond owned channels (communities, industry platforms, partnerships where relevant).
• Maintain basic tracking discipline (UTMs, campaign links, source tracking) and prepare simple performance summaries.
• Use AI tools (e.g. for drafting, ideation, repurposing, optimisation) to improve speed and efficiency while maintaining content quality.
• Coordinate with internal stakeholders to ensure marketing messages are accurate, professional, and aligned with business operations.
Customer Support Responsibilities (≈30%)
• Handle inbound customer enquiries via email, social media, or other assigned channels in a timely and professional manner.
• Provide clear, accurate, and polite responses to customer questions, issues, or basic complaints.
• Escalate technical or operational issues to relevant internal teams and follow up until resolution.
• Maintain basic records of customer interactions, issues, and recurring themes.
• Share customer feedback and common issues with the operations and marketing teams to improve communication and services.
• Support basic customer-facing updates (FAQs, announcements, service notices) when required.
