Key Summary
The incumbent will be responsible to develop a volunteer management strategy and framework to foster strategic and sustainable collaborations with individuals and corporates to support the Foundation’s vision and mission. Manage the end-to-end volunteer management programme from recruitment to retention.
Key Responsibilities
Planning and Operations
- Develop a robust framework including recruitment and retention strategies, and risk management
- Review, enhance and implement volunteer management policies, processes and best practices (e.g. recruitment, training, deployment, development, recognition, engagement)
- Curate and co-curate volunteering opportunities with individual programmes
- Monitor, review and evaluate volunteers’ performance and outcomes of volunteering opportunities
Marketing and Outreach
- Plan, develop and manage all marketing and communications to drive recruitment and outreach efforts
- Identify and drive effective partnerships with schools, corporates, grassroots and other organisations
- Study emergency trends and behaviours to improve the volunteering experience with the Foundation
- Regular engagement with volunteers and timely acknowledgement, recognition, and appreciation
Administrative
- Manage in-house volunteer database to ensure up-to-date and accurate records
- Manage and maintain an up-to-date library of resources and material such as policies, forms, training packs and volunteer handbook etc
- Update and manage database of volunteers to ensure accurate and up-to-date records
- Any other duties assigned by the Director, Community Relations