Entrepreneurship in the territories: is it the right time?
Company Description
Part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the toughest water, wastewater and process challenges around the globe. We’re always looking for passionate and creative people to help us in this mission!
Job Description
The Field Service Technician position is responsible for providing routine field service support for our Sievers® brand total organic carbon (TOC, Boron, Endotoxin, Bioburden and Conductivity) analytical instruments and accessories at customer sites in the Singapore and Aftermarket administrative activities.
Administrative duties include the input of data into the Salesforce, Service report is duly submitted after job completion.
Essential Functions/Responsibilities
Conduct service activities on all TOC product lines including maintenance, calibration of
equipment, inspection, repair, performance testing, and customer communications
Communicate and follow up effectively with customers regarding their PM Schedule in a timely manner
Organize and maintain accurate field parts stock and account for own inventory transactions
Preparing service proposals for repair service visits
Setting up onsite field services visits
Review pending /update service visits
Provide support to the Sales Department on setting up Demo at customer sites.
Providing Calibration Certificates to customers
Ability and willingness to travel with short notice as required.
Ability and willingness to work a flexible schedule based on customer needs
Provide general assistance to customers and support personnel
Provide any additional support as may be necessary to aid the company in achieving its goals
Qualifications
Diploma/ITE in Chemical Engineering, Chemistry, Biology, Engineering or Physics and at least 2 year of work experience in water applications or servicing and/or operating analytical
instrumentation in a process or lab environment
Have a Valid Class 3 Driving License and process own transport
At least 2 years’ related work experience
Fluent in spoken and written English.
Computer proficiency is required with at least word processing and spreadsheets, and basic data base knowledge
Analytical skills / data analysis
Self-motivated, ability to drive projects to completion with minimal oversight, while demonstrating significant problem-solving ability with an unfailing dedication to deadlines and commitments
Proven ability to communicate effectively and contribute to team projects in a sales and service environment
Skills and Abilities
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities
Ability to conduct oneself in a professional manner
Excellent problem-solving skills
Proficiency in MS office applications
Excellent organizational and time management skills
Strong attention to detail
Additional Information
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
