Entrepreneurship in the territories: is it the right time?
JOB DESCRIPTION: SHELTER ASSISTANT (as of October 2025)
The Shelter Assistant supports the overall functioning and management of WAO's Shelter, primarily assisting with shelter operations and providing dedicated children's education support. She is under the direct supervision of the Shelter Officer and the overall supervision of the Services Manager and Executive Director.
Key Responsibilities:
Shelter Operations, Activities, and Planning (40%)
- Coordinate and implement programmes for residents (women and children), ex-residents, and FFC clients in collaboration with the shelter team.
- Attend to emergency needs of clients or shelter maintenance, adhering to WAO’s policies and code of conduct.
- Support harmony among residents and mediate interpersonal issues when they arise.
- Assist the Shelter Officer in maintaining shelter cleanliness, ensuring a safe and secure environment for all residents.
- Support the Shelter Officer with inventory management, including regularly tracking and replenishing groceries and essential shelter supplies.
- Assist with coordinating shelter maintenance and promptly report any maintenance needs.
Documentation, Administration, and General Duties (30%)
- Provide administrative support to the Shelter Officer and Services Manager, including documentation of shelter inventory, purchases, and donations.
- Assist in preparing statistical and expenditure reports related to shelter clients.
- Attend WAO-organised trainings, such as first aid, safety, childcare, and trauma-informed care, integrating knowledge into daily operations.
- Support the Shelter Officer and other staff members with ad-hoc activities, programmes, and crisis response as directed.
Child Care and Resident Support (30%)
- Provide a safe, nurturing, and conducive environment for residents (women and children) residing in the shelter.
- Establish positive relationships with residents, engaging with them in a respectful, caring, and supportive manner.
- Monitor children’s physical health, behaviour, and emotional well-being, reporting any concerns immediately to the Shelter Officer or Social Worker.
- Assist children with their educational needs, including basic academic support and emotional encouragement.
- Document observations regarding children’s development, flagging any concerns to the appropriate personnel.
- When necessary and approved, accompany residents to external activities, such as clinic visits.
