Entrepreneurship in the territories: is it the right time?
Role Overview:
- Supervise (and assist in, when necessary) all aspects of the helpline operations when on a helpline shift to maintain the professionalism, confidentiality, and quality of the service.
- Provide support to volunteers in their handling of callers and texters on the helpline, in their navigation of the helpline platform, and in their development as helpline care officers
- Ensure that Standard Operating Procedures are adhered to, and helpline volunteers are well-informed of updates when they occur.
- Assist in some administrative tasks related to the operational and functional aspects of the helpline, such as the compiling of shift reports, collection of data for analysis, reporting on platform glitch issues, resetting Opscentral functions, rostering of volunteers, and other related matters.
- Assist in some the aspects of volunteer management such as recruitment, training, maintenance, and community development.
- Assist in the management of Pro Bono Counsellors including selection and recruitment, onboarding, organising supervision groups, facilitating peer support groups, and communication with the team.
- Assist in the management of the Counselling service including client assignment, room bookings, and other administrative tasks.
- Assist in the development of other volunteer initiatives and capabilities.
- Assist in various tasks and administrative matters of Youthline pertaining to partnerships and collaborations.
