Program Officer - Vietnam

Long-term contract
Localisation Vietnam
No remote
From 1 to 3 yrs of exp.
Posted on 01-24-2025

Action on Poverty

We connect philanthropists, corporates, and non-profits with developing communities to break the poverty cycle.

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Key Responsibility

Area 1 – General Operations (70%) ● Coordinate with food donors to coordinate food rescue ● Troubleshoot any issues through timely communication and creative problem solving in coordination with our food donors and charity partners ● Develop and maintain excellent relationships with our logistics partner/drivers to ensure timely, efficient and food safety and hygiene in our operations ● Support the HCMC Manager and co-founders in procuring operational equipment and coordinate with our suppliers and accountant to ensure quality ● Awareness of compliance with relevant HACCP food safety and local food rules and regulations ● Warehouse: • Oversee inventory handling, storage, and safety protocols to ensure rescued food quality • Maintain and optimize the warehouse’s operational efficiency, cleanliness, and safety • Implement and manage inventory tracking and reporting systems • Monitor warehouse staff (if any) including volunteers, chefs, etc Key Responsibility

Area 2 – Donor and Charity Relationships (20%) ● Develop and maintain relationships with local food donors from management to department leads ● Develop and manage food rescue schedules with donors and drivers. Optimize delivery routes and ensure alignment with operational goals. ● Respond in a timely manner to Food Donor and Charity Partner questions, feedback, and requests for information, troubleshooting logistical issues as needed. Provide personal follow-up ensuring excellent service is given to all. ● Support the HCMC Manager in conducting outreach to expand food rescue partnerships with both food donors and charities ● Provide support in onboarding food donors and charities ● Present an image that mirrors that of the values and professionalism of VietHarvest (purposeful, profes- sional, responsive, and passionate) ● Aid and support corporate partnership initiatives when required locally. Support community events and initiatives, representing VietHarvest’s operational mission. Key Responsibility

Area 3 – Data & File Management and Administration (10%) ● Ensure that accurate and timely data on food collection and delivery is collected and stored in collab- oration with our logistics company ● Monitor quality/quantity of food donations and analyse trends, creating reports from and analyzing program data as needed ● Maintain current and accurate updates and data in multiple platforms, including ourexisting and target donor and charity database ● Ensure adherence to best practice policies, processes and procedures and good governance ● Compliance with other Government regulations At VietHarvest we are a small family and all work together to contribute to ensure we are delivering on our pur- pose to Nourish the underserved Communities. In order to deliver on our purpose: • There is an expectation that for all major events we, as a family, come together and take on additional responsibilities to deliver a successful event • We are mindful of delivering the best possible outcomes by maximising contributions and minimising costs wherever possible and we do this by: o Seeking in-kind work where ever possible, donations of goods the best possible quotes from suppliers and where possible in-kind support for the work that we do o Direct any potential financial donor relationships to the leaders o Volunteer out of hours to support our purpose o Other duties as reasonable required.

Profile

Qualifications

● Minimum Bachelor’s degree ● Legally eligible to work or volunteer in Vietnam ● Minimum 1 year’s experience working in warehouse and/or logistics field.

Personal Abilities and Aptitudes

● A strong commitment and enthusiasm towards the vision and purpose of VietHarvest ● Energetic, positive and proactive attitude; Action-oriented and driven to achieve results and hands on ● Excellent communication skills and the ability to build and maintain relationships of trust with all relationships in the organization, food donors, corporate partners, charity network and especially volunteers including skilled volunteers in the initial phase ● Ability to coordinate and conduct meetings and schedules, administration, and other projects in a time pressured environment ● Great organizational skills and the ability to prioritize tasks and time manage; flexible and highly responsive ● Awareness of food handling standards or willingness to become an knowledgeable in this area ● Excellent attention to detail and a strong customer service approach ● Dependability and accountability and willingness to learn

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