Key Responsibilities:
Manage and oversee care planning, delivery, and case management processes for seniors.
Develop and review Individual Care Plans (ICPs) to meet evolving needs.
Monitor care standards, ensure SOP compliance, and address escalated issues.
Engage with caregivers, next-of-kin, and external stakeholders to enhance community integration.
Manage coordination with stakeholders, operational data, and continuous improvement initiatives.
Oversee staff performance, compliance, training, and engagement to ensure quality care delivery.