Description of the mission

Job Duties and Responsibilities:

Product Development and Launches

Assist Manager in overseeing daily operations of camping and wildlife experience programmes, including bookings, planning, and execution.
Supports and develops a team of Experience Guides, ensuring high standards in customer experience.
Support product development and end-to-end launch of new wildlife experiences.
Collaborate with internal and external stakeholders to ensure smooth implementation and alignment with business and operational goals.
Design and adapt experiences for Mandarin-speaking audiences where required.

Support Operations and Guest Engagement

Manage day-to-day campsite operations, liaise with contractors, and ensure facilities and amenities are well-maintained.
Coordinate with operations teams (housekeeping, laundry, conservancy) to maintain seamless communication and uphold camp standards.
Oversee guest arrivals/departures using the hotel management system for efficient check-in/out.
Confidently conduct presentations and lead guest engagement sessions to create memorable experiences.
Handle guest enquiries, escalated cases, service recovery, and feedback in a professional, customer-focused manner. Escalate complex issues and prepare service/ incident reports as needed.
Generate operational and guest-related reports, including financial tasks such as billing, inventory, procurement, and daily sales reporting. Consolidate daily raw data into weekly and monthly sales management report.
Support training, coaching, and supervision of new hires and part-time staff to maintain service excellence.

Curate and Develop Immersive Wildlife Experiences

Design, enhance, and deliver wildlife-inspired experiences that integrate conservation, nature, and public education.
Inspire and educate guests on wildlife protection through interactive, engaging, and meaningful programmes.

Profile

Job Requirements:

Diploma/Degree in Tourism, Hospitality, Events Management, or related fields.
Minimum 3 years of relevant experience in the Tourism or Hospitality industry.
Prior experience as a Resort/Hotel experience in front desk/office operations (e.g., check-in/check-out processes, preparing daily sales reports, setting up front desk systems)
Familiarity with hotel management systems, with willingness to learn and adapt to new platforms.
Prior experience in team management and supervisory role is an advantage.
Proficient in Microsoft Office (Word, Excel, PowerPoint).
Strong guest experience and customer service skills.
Holds or is willing to obtain a Class 2/Class 3 driving license, or Basic Theory & Final Theory certification for buggy driving.
Passionate about conservation, nature, wildlife, and public education.
Enjoys working outdoors and inspiring others to care for and protect wildlife.
Strong team player with the ability to multi-task and perform under pressure in a fast-paced environment.
Confident, energetic, and comfortable with guest engagement and public speaking.
Good self-expression and communication skills; proficient in spoken and written English (Mandarin an advantage).
Skilled in handling service challenges with professionalism and a solutions-driven approach.

Click here to apply

Mandai Wildlife Group

Dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world.

Website
Unknown
Between 50 and 250 employees
Others

Mandai Wildlife Group did not yet communicate its impact measurement.

This structure did not communicate to us the labels or certifications that it was able to obtain.

Mandai Wildlife Group

Dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world.

Website
Unknown
Between 50 and 250 employees
Others

Mandai Wildlife Group did not yet communicate its impact measurement.

This structure did not communicate to us the labels or certifications that it was able to obtain.

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