Entrepreneurship in the territories: is it the right time?
Job Duties and Responsibilities:
Product Development and Launches
- Assist Manager in overseeing daily operations of camping and wildlife experience programmes, including bookings, planning, and execution.
- Supports and develops a team of Experience Guides, ensuring high standards in customer experience.
- Support product development and end-to-end launch of new wildlife experiences.
- Collaborate with internal and external stakeholders to ensure smooth implementation and alignment with business and operational goals.
- Design and adapt experiences for Mandarin-speaking audiences where required.
Support Operations and Guest Engagement
- Manage day-to-day campsite operations, liaise with contractors, and ensure facilities and amenities are well-maintained.
- Coordinate with operations teams (housekeeping, laundry, conservancy) to maintain seamless communication and uphold camp standards.
- Oversee guest arrivals/departures using the hotel management system for efficient check-in/out.
- Confidently conduct presentations and lead guest engagement sessions to create memorable experiences.
- Handle guest enquiries, escalated cases, service recovery, and feedback in a professional, customer-focused manner. Escalate complex issues and prepare service/ incident reports as needed.
- Generate operational and guest-related reports, including financial tasks such as billing, inventory, procurement, and daily sales reporting. Consolidate daily raw data into weekly and monthly sales management report.
- Support training, coaching, and supervision of new hires and part-time staff to maintain service excellence.
Curate and Develop Immersive Wildlife Experiences
- Design, enhance, and deliver wildlife-inspired experiences that integrate conservation, nature, and public education.
- Inspire and educate guests on wildlife protection through interactive, engaging, and meaningful programmes.
