Entrepreneurship in the territories: is it the right time?
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We are an award-winning organization conserving historic limestone formations and biodiversity in the Philippines through protection, education, and sustainable development.
Masungi Georeserve is an award-winning organization dedicated to conserving historic limestone formations and biodiversity in the Philippines through protection, education, and sustainable development.
Role Description
The Trail Manager is expected to lead all aspects of guest experience delivery and operations in the area assigned to her/him. The ideal candidate for the role would have a capability in handling ecotourism/geotourism - a hybrid of delivering nature-based experiences for learning of both park rangers and guests, and leading tourism operations in all its facets from front-end service excellence, back-end guest operations and baseline grounds and facilities maintenance.
Responsibilities
• Spearhead daily trail and hiking operations within the park;
• Leading experience design and service excellence quality for guests ensuring a memorable and meaningful experience that creates strong advocates in our visitors for conservation
• Ensures efficiency in deployment of Park Rangers and Middle-Managers in guiding guests or maintenance work, as well as their development and growth through proper audits and programs;
• Supervising and monitoring team members as they perform their operating checklists for trail guiding, maintenance (facilities, trail, and landscaping), and service excellence delivery
• Together with the Learning & Development Officer & Human Resource Officer, leading and performing training, well-being and development initiatives for community members being integrated into the area assigned
• Other important tasks he or she may be assigned to by the Project Manager
Qualifications
• Strong organization and leadership skills managing a diverse set of people (guests and park rangers);
• Passion for environmental conservation and the outdoors;
• Excellent communication and negotiation skills;
• Service excellence and hospitality mindset;
• Ability to systematize, monitor, and constantly innovate on operations;
• At least a 1 year experience in relevant roles or an experience in a leadership position if a new graduate
• Eagerness and preference to work mostly outdoors in the project site at Baras, Rizal (1.5 hours from Metro Manila);
• Critical thinking and problem-solving skills;
• Attention to detail on maintenance of property, trails, gardens and structures;
• The role requires independence, with minimal supervision needed.
• This is an on-site based role. On-site housing will be provided for.
For qualified and interested applicants, kindly send your brief letter of intent and your updated CV to people[@]masungigeoreserve[.]com (Remove brackets for the email address.)
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