Entrepreneurship in the territories: is it the right time?
Job Description
The Global Delivery Center (GDC) is an internal service center within the Research and Innovation Center that provides high quality and efficient international benefits business support on both a global and local level.
You will collaborate with Client Managers, Account Executives and other roles located in the financial and associated funding strategy for group benefits programs.
To Support The Delivery Of That Strategy, You Will
- Undertake data (financial, membership, invoices) processing and analysis to support program design, using agreed upon tools, standards and techniques
- Design and distribute bid requests (RFP) to target carriers / vendors
- Collect, summarize and analyze proposal findings
- Prepare placement / renewal deliverables for clients
- Support the production of benefits plan design and reporting publications
- Manage queries / requests from the carriers/vendors/clients or members and escalate them when required
- Administrative onboarding of new clients and assistance to enrolment processes ensuring data is updated
- Process, project and transaction management
- Support policy renewal activities
- Collect, validate and clean benefits enrolment and eligibility data
- Support claims management
- Administrative input and maintenance of carrier/vendor invoices
- Collect, validate and clean benefits invoice data
- Analyze WTW data to ensure the correctness on carrier / vendor invoice
- Monthly reconciliation of commissions and perform commission estimates
- Setting up client premium invoices
- Support audit processes
- Follow regulatory procedure as defined by originating country
- Support interactions between clients, WTW and insurance vendors
In Addition To This, You Will
- Attend training, meetings and/other educational events to increase understanding of trends, regulations and developments in the market
- Develop an awareness of the insurance carrier and vendor marketplace
- Understand and effectively articulate carrier / vendor specific strengths and weaknesses
- Maintain and cultivate strong carrier relationships to enhance WTW’s position in the marketplace
- Receive training from experienced consultants and assist to review client needs
- Comply with internal excellence and compliance requirements
- Contribute to the development of new intellectual capital
- Work with Operations Leadership to ensure compliance to SLAs and KPIs
- Support issue / escalation management
- Participate in continuous improvement activities to build stakeholders’ confidence
- Help drive adherence to Professional Excellence and Quality Management requirements
- Help drive adherence to client, local and international compliance requirements
