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Saya is an online mental health platform that connects people in the Philippines with licensed psychologists, guidance counselors and psychiatrists. We're looking for an independent contractor to run client and practitioner operations.

Scope of services

Keep bookings, scheduling and session changes running smoothly for clients and practitioners
Be the first point of contact for client questions and see issues through to resolution, including payments and refunds under Saya's refund policy
Support practitioners with onboarding and day-to-day coordination
Help clients find the right kind of support for their needs
Escalate sensitive situations using Saya's escalation protocol
Keep processes, help docs and FAQs organized and up to date
Send a short weekly report on how operations are going

Profile

What you bring

Clear, warm communication in English and Tagalog
Comfort in a client-facing role
Organized enough not to drop things when volume spikes
Works independently and handles ambiguity without needing direction
Comfortable with Google Workspace and spreadsheets, and quick to pick up new tools
Understands the boundary: this role supports clients but doesn't counsel them
Cares about making mental health care easier to get
Your own laptop and reliable internet

Nice to have

Background or experience in mental health or psychology
Experience in customer support, operations or healthcare admin
Familiarity with Canva and project management tools
Other Philippine or Asian languages

Saya Mental Health

Saya provides affordable, accessible, and personalized mental wellness services by connecting individuals with licensed Filipino psychiatrists, psychologists, and counselors.

Website
Company
< 15 persons

Saya Mental Health did not yet communicate its impact measurement.

This structure did not communicate to us the labels or certifications that it was able to obtain.

Saya Mental Health

Saya provides affordable, accessible, and personalized mental wellness services by connecting individuals with licensed Filipino psychiatrists, psychologists, and counselors.

Website
Company
< 15 persons

Saya Mental Health did not yet communicate its impact measurement.

This structure did not communicate to us the labels or certifications that it was able to obtain.

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