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We are seeking a Management Information Systems (MIS) Officer to ensure the effective use of technology and data systems that drive efficient, data-informed program delivery across the Mekong region. In this critical role, you will champion the smooth operation of IT resources and Management Information Systems, strengthening teams’ confidence in digital tools and ensuring systems are reliable, secure, and aligned with organizational needs.
About the role
The Management Information Systems (MIS) Officer will ensure the smooth operation of IT resources and Management Information Systems (MIS) that enable data-driven decision-making and efficient program delivery. This role works closely with program teams to build confidence in systems, anticipate potential issues before they impact implementation, and propose practical solutions. The MIS Officer will escalate system enhancements to the Deputy Director and providing guidance, advice, and training to staff on IT and MIS matters to build capability and resolve issues.
This role supports troubleshooting for laptops, printers, software, and network devices; installs and maintains a standard operating environment for all hardware and operating systems; and liaises with local vendors for internet service, office telephony, and IT infrastructure such as door access control, alarms, Close-circuit Television (CCTV), and conference-room audiovisual equipment. They will also facilitate technical assistance for external short- and long-term collaborators and troubleshoot access challenges.
The officer also collaborates with Tetra Tech’s corporate IT team to ensure compliance with organisational standards and resolve broader IT challenges, and manages the procurement, setup, registration, and control of all IT equipment to maintain accurate asset records.
Key responsibilities
- Collaborate with program teams to ensure systems are user-friendly, provide training, and identify potential risks or technical gaps early.
- Work closely with Monitoring Evaluation and Learning (MEL) colleagues to ensure the MIS is accurate, reliable, and secure.
- Customize MIS including dashboards and reporting tools to meet evolving program needs, design and implement standardized data-collection and backup protocols, and facilitate reporting by providing appropriate data access and exports.
- Buildi and maintain PowerBI dashboards based on MEL and program team requirements and specifications.
- Act as the team’s contact point with Tetra Tech corporate IT to ensure compliance and resolve issues.
- Manage IT equipment procurement, set-up, and distribution in line with organisational procedures.
- Escalate system changes or enhancements to the Deputy Director as required and proactively identify and escalate risks related to IT or MIS before they affect program delivery.
- Develop creative, practical solutions for system challenges and process improvements.
