Student Success (Customer Service) - Yogyakarta Based - Yogyakarta

Long-term contract
Localisation Yogyakarta, Indonesia
No remote
Posted on 02-16-2024


Cakap is an upskilling platform in Indonesia with more than 4 million users spread throughout the country.

More information
  • Website
  • Unknown
  • Between 50 and 250 employees
  • Others
Impact study
Cakap did not yet communicate its impact measurement.
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Job Descriptions:

  • Help students regarding Cakap features: Cakap Chat, Club, and Private Class
  • Maintain the existing students to experience effective class
  • Conduct surveys regarding student’s experiences
  • Have an experience in outbond customer service would be an advantage


  • Prior working experience as a Customer Service
  • Fluency in both written and spoken English
  • Good administrative skills and ability to create good requirement documentation
  • Strong communication skills in a multicultural environment
  • Interest in creating social impact through Indonesia’s education
  • Willing to work in shifts and working in a WFO arrangement

What we stand for

We believe language is a crucial part of the human ecosystem. It is not only for communication with other human beings or simply answering “Arigatou gozaimasu,” with “Douitashimashite.” Also, language does not only mean we can understand the idiom of “in someone’s shoes” without looking it up in a dictionary or googling.

Let’s aim higher_: language means breaking the mind barriers of what we think we cannot do_.

We have faith in education and how technology helps us to fill the gap between knowledge and access. We would like to take advantage of educational technology development to create an environment to learn and study without minding much about geographical and time issues.

To put it in a nutshell: learning (languages) without boundaries.

Our short story

Starting from these thoughts, we decided to run an edutech company since 2015, formerly known as Squline, and based in Jakarta. CAKAP offers a solution for everyone who wants to speak other languages and learn more about different cultures. We reinvent language learning experience by providing an online platform for students and teachers; the idea is for you to study anywhere and everywhere.

Culture we are trying to engage in

We would like to create a conducive environment for everyone to learn, give their best, and have a good time embedding their roles. Hence,

  • Learning process (and acknowledging one’s learning process) is essential in our team.
  • We value people with high curiosity and intellectual humility; we believe these are important virtues to make an improvement.
  • We appreciate not only great and fresh ideas but also how to turn them into real-world applications.
  • Respect and wit are not mutually exclusive; we trust that people can respect others by listening and not interrupting when they talk. Wit, while important, does not equal to chatters.

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