Entrepreneurship in the territories: is it the right time?
Join Our Dynamic Team: Elevate Account Management at EDGE Tutor
At EDGE Tutor International, we're not just providing rewarding and meaningful opportunities for Filipino teachers - we are elevating it.
Who We Are: Pioneering Excellence
Founded in 2022 by Harvard alumnus Henry Motte-Muñoz, EDGE Tutor is on a mission to redefine online tutoring. Emerging from the esteemed Edukasyon.ph, we've curated a team of experts from global giants like Education First, VIPKID, 51Talk, and the world’s most successful tutoring platforms.
The Role: Your Impact
As an accomplished Senior Account Manager at EDGE Tutor, with a minimum of 5 years of relevant experience, you transcend the role of a mere liaison to become a pivotal strategic partner. Your proficiency in understanding the intricate operational needs of our partners and creating customized solutions plays a pivotal role in shaping the educational future of their students. Your achievements are not solely measured by effective account management but by your adeptness in customer retention, finely tuned through meticulous attention to detail, prompt responsiveness, and a keen understanding of the elements influencing conversion, renewal, and overall customer satisfaction within your designated market. In this senior capacity, you wield a significant influence in enhancing our client relationships, thereby contributing substantially to the enduring success and growth of EDGE Tutor.
Your Key Contributions:
- Client-First Relationships: Nurture robust relationships with B2B clients, ensuring they experience a partnership, not just a service.
- Understanding Client Objectives: Dive deep into each client's needs, uncovering academic aspirations and operational requirements with precision.
- Holistic Solution Delivery: Collaborate cross-functionally to provide bespoke solutions exceeding client expectations.
- Proactive Engagement: Regularly check in, review, and meet, ensuring client satisfaction and uncovering new avenues of support.
- Metrics Success: Transform metrics into goals, with your strategic prowess driving achievements in attendance, punctuality, headcount fulfillment, customer satisfaction, and renewal rate.
- Champion of Satisfaction: Rapidly address client concerns, maintaining high satisfaction levels and fostering long-term loyalty.
- Insightful Reporting: Craft and deliver comprehensive reports, keeping our management team informed and guiding the way to future excellence.
