Customer Relationship Officer - Consultant contract - Jakarta - makesense Asia - 05/10/2024

makesense Asia

Makesense enables and empowers any actor in society to take concrete action on the advocacies and causes that matter to them.

💡 SSE organization

This structure is based on a principle of solidarity and social utility: its management is democratic and participative, and its profit-making potential is limited. It may be an association, cooperative, foundation, mutual or ESUS company.

Website
Nonprofit organization
Between 15 and 50 persons
Others

makesense Asia did not yet communicate its impact measurement.

This structure did not communicate to us the labels or certifications that it was able to obtain.

Context

Welcome to Jobs that makesense Asia, an exciting platform dedicated to finding jobs with a positive social impact in Southeast Asia. Our mission is to connect individuals with professional opportunities that allow them to thrive while contributing to the betterment of society.

Jobs_that_makesense Asia is a tech platform born out of the international organization, makesense, which operates globally to support citizens to contribute to the ecological and societal transition our world deeply deserves.

Our makesense Asia team consists of 20 passionate impact enthusiasts based in Manila, Jakarta, Bangkok, and Singapore, supported by over 100 amazing colleagues from our other makesense offices in Paris, Mexico City, and Beirut.

We are currently seeking a dynamic and dedicated Content and Social Media Manager to lead our social media efforts to enhance our brand visibility online, and elevate the profile of the incredible impact and sustainability space in Southeast Asia among students, young graduates, and professionals.

By joining us, you have the opportunity to not only contribute to makesense work but support the growth of the entire impact ecosystem in SouthEast Asia.

Interested? Learn more about what this mission is all about!

Missions

We are seeking a motivated and experienced Customer Relationship Officer (2-3 years work experience) to facilitate our community of impact employers on the platform. The ideal candidate will play a crucial role in onboarding new employers, strengthening relationships with current partners, and ensuring they effectively utilize our platform.

Key Responsibilities:

> Job Selection and Creation (20%)

Source relevant job openings in SEA aligning with the Jobs that makesense Asia mission.
Curate job postings ensuring quality, relevance, and accurate content.
Upload curated job listings on the job board platform.
Collaborate with internal teams for accurate representation and strategic alignment of job postings.

> Community Facilitation (20%)

Building a community environment for our employers to meet and share tips with each others. Your role will involve welcoming new community members, fostering connections among them, and facilitating online conversations.
Managing the community on Facebook and Linked’in by identifying inspiring content and sharing engagement opportunities.

> Customer Relationship Management (60%)

Onboarding Process: Manage the onboarding of new employers, providing them with the necessary tools and support to maximize their experience on the platform.
Relationship Management: Develop and maintain strong relationships with current employers, offering assistance and guidance to enhance their engagement.
Performance Tracking: Monitor employer usage of the platform and provide feedback to ensure they are gaining maximum benefit from our services.
Collaboration: Work closely with internal teams to identify opportunities for improving the platform and employer experience.
Reporting: Generate regular reports on employer engagement and feedback to inform strategic decisions.

We are looking for profiles that meet the following criteria:

We are looking for an entrepreneurial individual who is passionate about building relationships and who is excited about partnerships building. The ideal candidate will be available full-time for 6 months, starting from mid-October, and should have a minimum of 2-3 years of relevant experience.

Qualifications:

Highly organized with a professional demeanor, enthusiastic about managing a high volume of calls each day.
2-3 years of experience in customer relationship management or similar roles within a B2C platform.
Exceptional written and verbal communication skills in English; proficiency in Thai and/or Bahasa Indonesia is an advantage.
Strong problem-solving skills with a customer-centric approach.
Ability to work independently while also thriving in a collaborative, fast-paced environment.
Skilled in collaborating with teammates and ensuring consistent communication to keep everyone informed and aligned.
Passionate about the social and green economy, with a solid understanding of the nonprofit and social enterprise sectors.

Location: can be based either in Manila, The Philippines, Jakarta, Indonesia or Bangkok, Thailand

Contract type: consultancy contract - must be self-registered and able to invoice.

Benefits:

We respect and value the diversity of religious beliefs of our consultants. Regarding national holidays, we are open to considering calendars related to your faith/country to provide a working environment respectful of your religious convictions.
Leaves: 1.5 day/month
Compensation: ~500 USD/month (Based on previous experiences)

If you recognize yourself in these criteria, we would be delighted to receive your application to join our Jobs that Makesense team in Asia.

To apply, please click on the “apply” button and provide us with your CV in English and a cover letter in English before September 27, 2024 addressing the following questions:

What inspires you to contribute to the mission of Jobs_that_makesense Asia?
In your view, what characteristics define a successful relationship between Jobs_that_makesense and its employers?
Can you share a specific example of a past achievement that highlights your ability to multitask and manage a high volume of communications effectively?

makesense Asia

Makesense enables and empowers any actor in society to take concrete action on the advocacies and causes that matter to them.

💡 SSE organization

Website
Nonprofit organization
Between 15 and 50 persons
Others

makesense Asia did not yet communicate its impact measurement.

This structure did not communicate to us the labels or certifications that it was able to obtain.

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