Field Services Engineer - Bangkok

Long-term contract
Localisation Bangkok, Thailand
No remote
Posted on 09-12-2024

Sungrow Power Supply Co., Ltd.

Sungrow is a global leader in renewable energy technology with 605 GW of power electronic converters installed worldwide as of June, 2024.

More information
  • Website
  • Unknown
  • < 15 persons
  • Others
Impact study
Sungrow Power Supply Co., Ltd. did not yet communicate its impact measurement.
Labels and certifications
This structure did not communicate to us the labels or certifications that it was able to obtain.
Read more

The Field Service Support Engineer is responsible for providing high-quality customer support through field services, including product commissioning, maintenance, repair and training, and providing training for regional service engineers and service partners. This is a permanent full-time position.

Main Responsibilities

  • Provide field services in pre-commissioning, commissioning, maintenance work, fault diagnosis and repair.
  • Build a service system, train and empower service providers, formulate a service provider assessment management system, conduct service pricing, and control service costs
  • Provide remote support to customers via phone and email
  • Ensure that field services meet work health and safety requirements
  • Plan and coordinate tasks and liaise with other departments of the company to complete tasks in a timely manner
Profile

Skills and Experience Requirements

  • Bachelor degree or above in electrical engineering
  • Good English speaking and writing skills
  • Excellent and professional customer service skills
  • Ability to travel regularly in the Asia-Pacific region (mainly Southeast Asia)
  • Excellent time management and organizational skills
  • Teamwork spirit and attention to detail
  • Ability to handle multiple tasks, excellent follow-up skills, attention to detail
  • Responsible for work and customers
  • Skills and experience are preferred:
  • Experience in technical support or customer service in the solar photovoltaic industry
  • Hands-on ability, spare parts and warehouse management