Context
Welcome to Jobs that makesense Asia, an exciting platform dedicated to finding jobs with a positive social impact in Southeast Asia. Our mission is to connect individuals with professional opportunities that allow them to thrive while contributing to the betterment of society.
Jobs_that_makesense Asia is a tech platform born out of the international organization, makesense, which operates globally to support citizens to contribute to the ecological and societal transition our world deeply deserves.
Our makesense Asia team consists of 20 passionate impact enthusiasts based in Manila, Jakarta, Bangkok, and Singapore, supported by over 100 amazing colleagues from our other makesense offices in Paris, Mexico City, and Beirut.
We are currently seeking a dynamic and dedicated Content and Social Media Manager to lead our social media efforts to enhance our brand visibility online, and elevate the profile of the incredible impact and sustainability space in Southeast Asia among students, young graduates, and professionals.
By joining us, you have the opportunity to not only contribute to makesense work but support the growth of the entire impact ecosystem in SouthEast Asia.
Interested? Learn more about what this mission is all about!
Missions
We are seeking a motivated and experienced Customer Relationship Officer (2-3 years work experience) to facilitate our community of impact employers on the platform. The ideal candidate will play a crucial role in onboarding new employers, strengthening relationships with current partners, and ensuring they effectively utilize our platform.
Key Responsibilities:
> Job Selection and Creation (20%)
- Source relevant job openings in SEA aligning with the Jobs that makesense Asia mission.
- Curate job postings ensuring quality, relevance, and accurate content.
- Upload curated job listings on the job board platform.
- Collaborate with internal teams for accurate representation and strategic alignment of job postings.
> Community Facilitation (20%)
- Building a community environment for our employers to meet and share tips with each others. Your role will involve welcoming new community members, fostering connections among them, and facilitating online conversations.
- Managing the community on Facebook and Linked’in by identifying inspiring content and sharing engagement opportunities.
> Customer Relationship Management (60%)
- Onboarding Process: Manage the onboarding of new employers, providing them with the necessary tools and support to maximize their experience on the platform.
- Relationship Management: Develop and maintain strong relationships with current employers, offering assistance and guidance to enhance their engagement.
- Performance Tracking: Monitor employer usage of the platform and provide feedback to ensure they are gaining maximum benefit from our services.
- Collaboration: Work closely with internal teams to identify opportunities for improving the platform and employer experience.
- Reporting: Generate regular reports on employer engagement and feedback to inform strategic decisions.