Job sheet

After-sales service manager: job, duties and salary

Roles and tasks of the After-Sales Service Manager

After-sales service managers play a crucial role in customer satisfaction and loyalty. They are responsible for ensuring that all products and services provided meet customer expectations and requirements. The main responsibilities and tasks of this position are as follows:

Managing customer complaints: The After Sales Manager will contact the customer to understand their complaint and resolve the issue. This involves ensuring that customer queries are dealt with effectively and on time.

Customer training: The after-sales service manager must provide training to customers on the product or service supplied, to ensure that the customer knows how to use it correctly.

Technical assistance: The after-sales service manager must solve technical problems by contacting the supplier of the product or service and providing technical information about the product or service in question.

Stock management: The after-sales service manager must ensure that the product or service is supplied to customers on time and that there are sufficient products in stock.

Reporting: The Service Manager must also produce reports on the performance of the product or service and forward them to the appropriate parties.

Improving products and services: The after-sales service manager must gather information on products or services to improve the customer experience and enhance the customer experience.

Salary and career development of an After-Sales Service Manager

An After Sales Service Manager's salary depends on his/her experience and the region in which he/she works. In France, here are the gross annual averages for each year of experience:

0 to 2 years: between €32,000 and €34,000

2 to 5 years: between €34,000 and €36,000

5 to 10 years: between €36,000 and €39,000

10 to 15 years: between €39,000 and €42,000

More than 15 years: between €42,000 and €46,000

In addition to salary, an After-Sales Service Manager may be entitled to various benefits and bonuses. In terms of career development, there are many possibilities for an After-Sales Service Manager. Here are 5 potential careers:

After-Sales Project Manager

After-sales service manager

After-sales service engineer

After-sales product manager

After-sales quality engineer

Advantages and disadvantages of the After Sales Service Manager

Advantages

A variety of different environments with different tasks.

The opportunity to interact with customers and solve their problems.

The opportunity to work for a respected company.

Competitive salaries and benefits.

Solid training and coaching.

Disadvantages

Working hours in high season can be long and stressful.

Ongoing training and upgrading is required to keep up with new technologies.

Constant pressure to meet customer demands.

Exceptional communication skills are needed to succeed.

Customer complaints can be frustrating.

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