Roles and tasks of the Customer Service Officer
Customer Service Officers are the link between a company and its customers. Their main responsibilities are to ensure customer satisfaction, manage complaints and resolve problems. The main tasks and duties of a Customer Service Officer are as follows:
Maintaining personalised relations with customers and assisting them with their enquiries;
Respond to customer enquiries by telephone, email and post;
Analysing and resolving problems quickly and efficiently;
Managing complaints and finding satisfactory solutions for customers;
Evaluate customer opinions and gather suggestions;
Develop strategies to improve customer satisfaction;
Produce reports on the use of services and product performance;
Follow up requests and problems and ensure that they are resolved on time;
Work closely with other company departments;
Keep customer and order data up to date;
Providing information on the products and services offered.
The Customer Service Manager must also ensure that customers are satisfied with the quality of the services and products provided and maintain a high level of customer satisfaction.
Salary and career development of a customer service representative
The salary of a customer service manager varies according to experience and the geographical location of the job. In France, the gross annual salary varies according to years of experience:
0 to 2 years: between €18,000 and €28,000
2 to 5 years: between €28,000 and €35,000
5 to 10 years: between €35,000 and €45,000
10 to 15 years: between €45,000 and €60,000
More than 15 years: between €60,000 and €90,000
In addition to salary, a customer service manager may be entitled to various benefits such as bonuses, supplementary pensions or holiday. If you're looking to develop your career as a customer service manager, you could consider the following professions:
Head of customer service
Customer relations manager
Service quality manager
Customer service supervisor
Customer satisfaction manager
